I am an ITSM and Infrastructure technology professional with specialisations around ITSM, support, team/people management, business process improvements and major project delivery. Having worked predominantly in the Finance sector, I have a high degree of Business Acumen and am well versed in all levels of IT business operations, strategy & execution and can relate to, and work with all levels/ organisational units within any business, ensuring successful negotiation, persuasion and customer satisfaction.I have a proven track record in delivering successful projects, creating and uplifting deficient, outdated processes, planning, crafting and executing strategies in-line with the technology group & overall business goals and roadmaps. Additionally I empower teams under my leadership to cross-collaborate, work as one, to not only be the highest performing across multiple internal organizational units, but to also have the highest morale rating (proven by employee engagement survey & 360 feedback).Top Skills:IT Service Management/ Service DeliveryExecutive Management/ LeadershipTeam & People ManagementPerformance ManagementProject ManagementBusiness Strategy/ Planning & ExecutionCorporate CommunicationsBusiness Process ImprovementProcess Automation/ AIShift Left Strategies (Self-Service)Business Relationship ManagementExecutive Stakeholder ManagementVendor Management/ Outsourcing Crisis ManagementRisk ManagementLean & Agile MethodologiesSix Sigma & ScrumRegulator & Audit ManagementSales Delivery & TargetsBudget Planning & ReportingFacilities Management/ ProcurementPresentation DeliveryData Centre ManagementInfrastructure ManagementConflict Resolution