Ray Martinez

Ray Martinez Email and Phone Number

Enterprise Cloud Solutioning Leader | Technical Pre-Sales Expert | Team Motivator & Professional Growth Facilitator | Hyper Customer-Focused @ Ricoh USA, Inc.
exton, pennsylvania, united states
Ray Martinez's Location
Denver Metropolitan Area, United States
Ray Martinez's Contact Details

Ray Martinez personal email

n/a
About Ray Martinez

I am a resourceful and innovative cloud and pre-sales solutioning team leader, delivering millions of dollars in new revenue for enterprise clients. Having served iconic brands, including Canon, IKON, and Ricoh, I excel where I can contribute to furthering a company’s reputation for excellence. A natural connector and presenter, I enjoy leading internal and external communications, and securing and facilitating custom, high-value projects that rapidly drive incredible results.2021 Key Metrics:► $14.6M in New Account Revenue► $66M+ Pipeline Revenue Support► 1,350+ Cases Supported► $+8.6M (133% Increase) in Closed Won Revenue YoY► +36% Increase in Closed Won Cases YoYExamples of my career highlights include:► Scaling and leading a nationwide team of virtual pre-sales engineers supporting commercial, federal, legal, healthcare, higher education, and global verticals.► Improving proposal delivery efficiency by 48% by piloting and implementing “Service Menu,” which generated hundreds of thousands of new revenue in just seven months.► Designing and customizing new software features and product enhancements in collaboration with the Ricoh Engineering team in Japan to meet customer needs and secure large-scale accounts. ► Reducing installation and configuration time by 50% for 130 projects by developing a new proof-of-concept process to streamline efforts and reduce costs. I capture. I generate. I innovate. With a vast technical and leadership background, I thrive when revolutionizing enterprise client systems, revenues, and processes. One could say that “bigger and better” is in my blood. However, my satisfaction in such results is not based on securing a sense of personal success, but on driving forward as a group. As such, coaching and training my staff is a critical aspect of what I do, while creating a culture of positivity and engagement. The same can be said for my work with clients, where I educate and guide both potential and existing customers to invest in their solutions across the project life cycle. I am a certified cloud solutions architect with dual certifications in cloud technologies (AWS Cloud Practitioner and AWS Solutions Architect – Associate).My areas of expertise include:Nationwide Team Leadership | Cloud Solutions | SaaS Products | Solution Architecture | Project Management | Customer Presentations & Demos | Process Improvement | Vendor Relations | Cross-Functional Collaboration | Requirements Gathering | System Design | Resource Allocation | Training & Mentoring | Communication (Bilingual: English & Spanish)

Ray Martinez's Current Company Details
Ricoh USA, Inc.

Ricoh Usa, Inc.

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Enterprise Cloud Solutioning Leader | Technical Pre-Sales Expert | Team Motivator & Professional Growth Facilitator | Hyper Customer-Focused
exton, pennsylvania, united states
Website:
ricoh-usa.com
Employees:
15406
Ray Martinez Work Experience Details
  • Ricoh Usa, Inc.
    Manager, Pre-Sales Technical Design – Enterprise Services Delivery
    Ricoh Usa, Inc. 2016 - Present
    Nationwide
    With almost ten years’ success within the organization, I was promoted to scale and lead a team of six to fifteen nationwide virtual pre-sales engineers across multiple verticals. Reporting to senior management, I oversee requirements analysis, solution design, project scoping, risk analysis, statements of work, product demos, proof of concept (POC) development, and RFPs for SaaS technologies. I also design and customize software features and enhancements in collaboration with Ricoh Japan Engineering. Verticals served:Commercial | Federal | Legal | Healthcare | Higher Education | GlobalDELIVERED RESULTS:► Captured $15M+ in professional services revenue in 2021 by supporting 100+ sales staff and creating new solutions such as; an enterprise cloud faxing solution for a nationwide dental health company; electronic content management system and electronic form solution integrated with Workday for a childcare company.► Generated hundreds of thousands of new revenue in just seven months for main content management system and realized 48% increase in proposal delivery efficiency by designing, piloting, and implementing “Service Menu.” ► Transitioned team to new Oracle BI platform aligned with sales organization, providing dashboards and insights into analytics-driven metrics to capture trends, proactively identify issues, and deliver revenue-generating data.► Augmented reporting capabilities and increased data by rolling out new engagement model across sales, technical sales analyst, and implementation teams focused on boosting revenue.► Reduced installation and configuration time by 50% across 130 projects by developing new POC process and template to streamline the process and reduce costs. ► Elevated team efficiency by ~50%, increased internal capabilities, and promoted cross-collaboration by developing and rolling out a comprehensive training program.
  • Ricoh Usa, Inc.
    Senior Solutions Integrator – Enterprise Services Delivery
    Ricoh Usa, Inc. 2007 - 2016
    Nationwide
    Following the IKON acquisition, I was retained and promoted, serving as interim implementation team manager. I led resource management, project load balancing, customer conflict resolution, fit and feasibility calls, escalation requests, and customer complaints. I also cultivated strong relationships, ensuring customer success and retention.DELIVERED RESULTS:► Appointed as lead for complex projects and challenging customers, maintaining positive team morale and effective prioritization to successfully bring projects to completion. ► Continually requested to lead implementations by repeat customers, such as Miami-Dade Fire Rescue, Florida Marlins, and Miami-Dade Public Schools
  • Ikon Office Solutions
    Senior Solutions Analyst
    Ikon Office Solutions 2004 - 2007
  • Canon Usa
    Senior Solutions Analyst
    Canon Usa 2000 - 2004
  • Canon Usa
    Senior Technician
    Canon Usa 1996 - 2000

Ray Martinez Skills

Document Imaging Managed Print Services Ricoh Document Management Major Accounts Photocopier Scanners Solution Selling Document Capture Enterprise Content Management Kofax Printers Discovery Process Professional Services Planetpress Emc2 Saas Business Process Improvement Direct Sales Account Management Sales Process Software As A Service

Ray Martinez Education Details

  • The Chubb Institute
    The Chubb Institute
    Network Engineering & Data Communications
  • Rets
    Rets
    Electronics Engineering Technology
  • Ricoh Americas Corporation
    Ricoh Americas Corporation
    Emerging Leader Program, Southeast Wave 3 Group

Frequently Asked Questions about Ray Martinez

What company does Ray Martinez work for?

Ray Martinez works for Ricoh Usa, Inc.

What is Ray Martinez's role at the current company?

Ray Martinez's current role is Enterprise Cloud Solutioning Leader | Technical Pre-Sales Expert | Team Motivator & Professional Growth Facilitator | Hyper Customer-Focused.

What is Ray Martinez's email address?

Ray Martinez's email address is ra****@****usa.com

What schools did Ray Martinez attend?

Ray Martinez attended The Chubb Institute, Rets, Ricoh Americas Corporation.

What are some of Ray Martinez's interests?

Ray Martinez has interest in Football, Baseball, Running/exercising, Salsa Dancing, Golf.

What skills is Ray Martinez known for?

Ray Martinez has skills like Document Imaging, Managed Print Services, Ricoh, Document Management, Major Accounts, Photocopier, Scanners, Solution Selling, Document Capture, Enterprise Content Management, Kofax, Printers.

Who are Ray Martinez's colleagues?

Ray Martinez's colleagues are Juan Rodriguez, Ms Mba, Charles Mcaleer, Sandra Lima, Kimara Garbutt, Mike Lewis, Donna Racliff, Greg Barreras, M.j..

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