Ray Martinez Email & Phone Number

Nationwide

With almost ten years’ success within the organization, I was promoted to scale and lead a team of six to fifteen nationwide virtual pre-sales engineers across multiple verticals. Reporting to senior management, I oversee requirements analysis, solution design, project scoping, risk analysis, statements of work, product demos, proof of concept (POC) development, and RFPs for SaaS technologies. I also design and customize software features and enhancements in collaboration with Ricoh Japan Engineering. Verticals served:Commercial | Federal | Legal | Healthcare | Higher Education | GlobalDELIVERED RESULTS:► Captured $15M+ in professional services revenue in 2021 by supporting 100+ sales staff and creating new solutions such as; an enterprise cloud faxing solution for a nationwide dental health company; electronic content management system and electronic form solution integrated with Workday for a childcare company.► Generated hundreds of thousands of new revenue in just seven months for main content management system and realized 48% increase in proposal delivery efficiency by designing, piloting, and implementing “Service Menu.” ► Transitioned team to new Oracle BI platform aligned with sales organization, providing dashboards and insights into analytics-driven metrics to capture trends, proactively identify issues, and deliver revenue-generating data.► Augmented reporting capabilities and increased data by rolling out new engagement model across sales, technical sales analyst, and implementation teams focused on boosting revenue.► Reduced installation and configuration time by 50% across 130 projects by developing new POC process and template to streamline the process and reduce costs. ► Elevated team efficiency by ~50%, increased internal capabilities, and promoted cross-collaboration by developing and rolling out a comprehensive training program.

Nationwide

Following the IKON acquisition, I was retained and promoted, serving as interim implementation team manager. I led resource management, project load balancing, customer conflict resolution, fit and feasibility calls, escalation requests, and customer complaints. I also cultivated strong relationships, ensuring customer success and retention.DELIVERED RESULTS:► Appointed as lead for complex projects and challenging customers, maintaining positive team morale and effective prioritization to successfully bring projects to completion. ► Continually requested to lead implementations by repeat customers, such as Miami-Dade Fire Rescue, Florida Marlins, and Miami-Dade Public Schools

2-Year Diploma, Network Engineering & Data Communications

2-Year Diploma, Electronics Engineering Technology

Emerging Leader Program, Southeast Wave 3 Group

► Skills: Self-Development, Cultural Alignment, Inspire Vision, Influence Others, Impact Results ► Mentoring sessions with Senior Manager.