Ray Marvin Santiago Email & Phone Number

Canada

Red Deer, Alberta, Canada

Singapore

● Manage the performance of team(s) of data center operation.● Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics● Inspire and guide improvement in team process, technology innovation and automation● Manage Large Scale Events (outages) and act as the call leader● Manage and improve the work-flows and through-put for data center operations● Perform hardware diagnostics and… Show more ● Manage the performance of team(s) of data center operation.● Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics● Inspire and guide improvement in team process, technology innovation and automation● Manage Large Scale Events (outages) and act as the call leader● Manage and improve the work-flows and through-put for data center operations● Perform hardware diagnostics and troubleshoot all Systems hardware and Network related problems.● Perform Linux OS troubleshooting● Perform basic level Network configuration troubleshooting● Perform replacement of internal and external hardware parts of Servers and Network devices● Perform storage media sanitization and destruction tasks.● Maintain a high level of system reliability by prioritizing resolution of trouble tickets efficiently● Work with multiple internal teams (DC operations, DC Engineering, Logistics, Security, Projects etc.) and be a good team player● Work with external & 3rd party vendors/contractors to achieve organization needs.● Adhere to DC operations, Logistics, Security and Safety related processes and guidelines.● Practice and enforce Amazons Security and Safety best practices.● Share ideas and contribute in projects to improve Data Center work environment and to improve Data Center operational efficiencies.● Participate, lead and deliver small to mid-scale projects including Data Centre rollout.● Understand operational metrics and drive actions to achieve the targets. Show less

Singapore

• Contractor for Accenture Singapore Pte. Ltd.• Implementation of a real time, multi-tier (Web, Application, Database) infrastructure project based on server virtualization, physical servers, storage and networking• Involve in system development tasks including integration and formal testing of infrastructure hardware prior to handover to application team.• To liaise with vendors and manage configurations of operating systems and other related software ensuring completion and… Show more • Contractor for Accenture Singapore Pte. Ltd.• Implementation of a real time, multi-tier (Web, Application, Database) infrastructure project based on server virtualization, physical servers, storage and networking• Involve in system development tasks including integration and formal testing of infrastructure hardware prior to handover to application team.• To liaise with vendors and manage configurations of operating systems and other related software ensuring completion and functionality (anti-virus, monitoring, backup, etc). • Coordinate with Security Team to ensure compliance by patching vulnerabilities that are detected by Nessus, ensuring Operating Systems are secured, hardened based on policy and are up to date.• Patch management of RHEL, ESXi, and Windows .• Monitoring and Provisioning of storage and compute resources in development environment.• Management of configuration of compute, storage and network resources and implement change accoring to approved change request.• Management of VPN, Active Directory • Advocated a different design approach to virtual networks in ESXi. Used Virtual Switch Tag for VLAN tagging and active-active for vmnic improving hardware utilization and saved additional hardware cost compared to existing design.• Implemented an application based SSH server in Windows for Developers and Data Scientist to run script from Linux to Windows.• Implemented an application based SFTP in AWS for external vendors to connect and drop files for processing.• Improved storage performance and latency by enforcing vendor whitepaper best practice which resolved storage timeout issue in Virtual Machine.• Plan and Implements firmware upgrade for servers and storage improving stability, performance and uptime.• Implemented syslog and snmp for hardware monitoring.• Resolved an intermittent network related issue in application by analyzing application behavior in network using wireshark and firewall logs. Show less

Singapore

• Installation and Verification Test of HP Proliant Servers (DL,SL,ML and BL) and HP Storage (Direct-Attached Storage via SAS and Fiber and iSCSI,)• Troubleshooting and Break-Fix of HP Proliant Servers (DL,SL,ML and BL) and HP Storage (Direct-Attached Storage via SAS, Fiber, and iSCSI)• Preventive Maintenance and System Health Check of HP Proliant Servers (DL,SL,ML and BL) and HP Storage (Direct-Attached Storage via SAS and Fiber, and iSCSI)• Provide Firmware and Driver Gap… Show more • Installation and Verification Test of HP Proliant Servers (DL,SL,ML and BL) and HP Storage (Direct-Attached Storage via SAS and Fiber and iSCSI,)• Troubleshooting and Break-Fix of HP Proliant Servers (DL,SL,ML and BL) and HP Storage (Direct-Attached Storage via SAS, Fiber, and iSCSI)• Preventive Maintenance and System Health Check of HP Proliant Servers (DL,SL,ML and BL) and HP Storage (Direct-Attached Storage via SAS and Fiber, and iSCSI)• Provide Firmware and Driver Gap Analysis, Management and Best Practice advice to customers.• Maintained a high CSAT index rating and have gained a group of loyal customers by showing my ability to resolve issues efficiently.• Lead Deployment Engineer for big projects and new products. Most notable projects handled are deployment of a server farm involving more than 1,000 servers running RHEL, SAP HANA Appliance running SUSE Linux, Low latency compute system, and Moonshot chassis.• Debugged a customized script used for implementation of firmware deployment in a server compute farm, saving HPE of at least 1-2 man days.• Advocated a more critical approach to an L2/L3 elevated cases, improving the quality of resolution and time to resolve the cases.• Attended major executive escalations and taking ownership of complex issues for major accounts in HPE, receiving compliments from customer after resolution.• Administrative task and monitoring of metrics to meet the business required KPI• Complete required product training to remain competent of current technology offerings. Show less

Ncr - National Capital Region, Philippines

• Facilitate installation of Alarm and CCTV Systems• Plans installation of IP Camera and Integration of CCTV System to client’s network.• Troubleshoot CCTV System interconnection with client’s network • Daily monitoring of metrics to meet the business required KPI• Engaged in dialogue and business meetings with clients.

Ncr - National Capital Region, Philippines

• Ensures a consistently positive customer experience through effective resolution of escalated calls, difficult and uncommon technical issues.• Serves as a functional/ technical advisor, monitoring the quality of technical solutions, identifying training needs, providing technical coaching and ensuring agents utilize all available tools, and resources to resolve customer issues. • Partner with service leaders and process improvement leaders to evaluate metrics and identify trends… Show more • Ensures a consistently positive customer experience through effective resolution of escalated calls, difficult and uncommon technical issues.• Serves as a functional/ technical advisor, monitoring the quality of technical solutions, identifying training needs, providing technical coaching and ensuring agents utilize all available tools, and resources to resolve customer issues. • Partner with service leaders and process improvement leaders to evaluate metrics and identify trends, actions needed and improvement opportunities.• Identifies and communicates process improvements within call center and engage process improvement specialists in resolution.• Daily monitoring of agent’s technical metrics to meet the business required KPI.• Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies. • Complete required product training modules on time to remain competent of current technology offerings. Show less