Ray Masouleh Csmp® M.Ismi® Email and Phone Number
Over 20 years of successful experience providing fiscal, strategic and operational leadership in uniquely challenging situations.My leadership experience has been gained in high growth multinational organizations alongside some of the world’s leading brands. My industry experience has spanned 12 countries covering a diverse group of services and risks in various business units including: Retail/Wholesale (Sport/Pharmacy/Fashion/Life Style) F&B Retail, Clinics, Education, FMCG Food (storage/production/distribution/factory/retail), In-house & 3rd party Logistics, Fitness Center, Malls, Residential & Commercial sites and Private Properties of Owners.I have a Level 6 Diploma in Certified Security Manager Professional from ISMI Institution in UK as well as membership. In addition, I hold IGC 1,2 & 3 International Certificate from NEBOSH UK as well as being a Certified Information System Auditors from ISACA - USA, and a Certified Green Belt (Lean Six Sigma). Currently I am pursuing the following qualifications: LEED – GA (leadership in energy & environment design), ISO 31000 Risk Manager, Lean Six Sigma – Black Belt and CLSD (certified lodging security director).In 2017 I was nominated by association colleagues as the Retail Risk Director of the Year 2017 ( http://www.retailrisk.com/the-fraud-awards). Whilst at BHS UK I was the Winner of: Attendance Awards; Above the Call of Duty Award; as well as Best Stock Control 2003 award. In 2014 I was the Guest Speaker at the First Middle East ‘Retail Fraud’ Forum held in Dubai UAE. While working for Alshaya my department was awarded MENA ‘Best Support Function of the Year’ in 2011 and 2013. I consider myself a subject matter expert in Facilities Management, Corporate Administration, Centralized Procurement, Health & Safety, Physical Security, Loss Prevention, Internal Audit, Risk management and Inventory Management. Some of my key responsibilities are listed below:• Functional Strategy, Vision & Mission Planning• Total Facilities Management • Physical & Digital Asset Management • Risk, Business Continuity & Crisis Management • Corporate Administration Services • Centralized Procurement, Tender & Contract• Negotiations & Strategic Investment Planning• Physical and Manned Security including Systems • Inventory Management (non-trade) • Health & Safety (Human, Environment & Food)• Policy & Procedure Development• Loss Prevention, Fraud and Risk Management• Internal Audit (Corporate, Operation & Information) • Team Building & Performance Improvement
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Territory Loss Prevention Director - EmeaNike Apr 2023 - PresentNetherlands -
Director Shared Services (Fm/Admin/Procurement/H&S And Security)Gmg Aug 2019 - Dec 2022Dubai, United Arab Emirates• Within Admin function responsible for: Group-wise Fleet Management (over 350 diverse range of vehicles), employee’s Communication Management (over 1500 SIM and packages), Corporate Offices (including GMG HQ in Dubai), fast-moving consumables Warehousing and Supply Chain, owned Staff Accommodation (housing over 1000 employees) and Bills Management (approximate annual value of $10M of utilities & communication bills). • Within Facilities Management responsible for: Hard and Soft FM for 12 diverse business units with over 40 types of services Group-wise, FM helpdesk, In-house technicians, AMCs/Contracts, and RM & PPM Management for over 1000 diverse sites (i.e. retail, food, warehouse, office, residential) in 12 markets.• Within Procurement function responsible for: Group Centralized Procurement (P2P module) for over $350M annual spent on non-goods and services (main categories: Marketing/IT/FM/Fit Out/Admin/Security) • Within Health & Safety and Physical Security responsible for: Health & Safety policies/ procedures/ guidelines and best practices, employees training (over 8,000 employees), incident/accident management, as well as sites physical and manned security including security equipment planning, installation and maintenance for existing and new sites.• Managing 8 direct reports, over 130 employees and an operating budget of $5M annually.• Achieved a collective annual savings of $8M (Year 2021-2022) -
Group Asset And Profit Protection Director (Internal Audit/Lp/Inventory And H&S)Gmg Sep 2014 - Jul 2019Dubai - UaeManaging a diverse group of services and risks across GCC in various business units including: Retail/Wholesale Sport, Pharmacy, Clinics, Education, FMCG Food (storage/production/distribution/factory/retail), 3rd party and in-house Logistics, Outdoor Furniture, Fitness center, Mall, Residential & Commercial buildings and Private Properties of Owners.Built the Loss Prevention Function from scratch ending up with total of 20 employees deployed within the department across 6 markets. The setup of LP function led to streamlining and standardization of internal investigation in line with local market laws/regulations and HR policies, complete end to end Incident/Accident management, completion of risk register, enhancement of company sites physical security, and reduction in company loss and shrinkage.Loss Prevention: 20 core employees and over 100 contracted security guards across retail and nonretail units; implementing policies, an effective stock-loss action plan, security surveys, incident management and clear lines of communication through escalation. Health and Safety: 4 HSE core employees, inspecting, assessing and mitigating risk, by fostering a culture of H&S best practice and rapid incident response and training. Stock and Store Assurance: 12 professionals auditing stock take process across retail sites (over 500 sites) and team of 50 resource for Perpetual Inventory function for Logistics division. In addition, conducting store assurance inspection visits and stock integrity/accuracy reviews, to maintain profitability and minimize losses. Internal Audit: 6 core employees managing annual audit plan and process improvement projects on Financial, Operation and IT function at Group level.
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Regional Loss Prevention Manager - Southern GulfM. H. Alshaya Co. Nov 2009 - Aug 2014DubaiKEY ACHIEVEMENTS • Promoted to greater responsibilities as manager of the Southern Gulf Region, 800 retailers and eateries, across 4 countries • Acted as a leading presence in the business community: Guest Speaker at the First Middle East ‘Retail Fraud’ Forum 2014; MENA ‘Best Support Function of the Year’ 2011 and 2013 RESPONSIBILITIES • Fully accountable for ‘LOGIX’ Physical Security (Alshaya’s main distribution centre in UAE), a 20-person security team, and the Loss Prevention budget for Southern Gulf • Ensured sufficient security protection and crowd control for VIP visits, enhancing customer experience and turnover • Maintained up-to-date knowledge of Major Fraud investigation techniques, safeguarding the business from high-value threats -
Area Loss Prevention ManagerM. H. Alshaya Co. Jan 2007 - Nov 2009BahrainKEY ACHIEVEMENTS • Successfully reduced business shrinkage and stock loss across 200 retailers, operating in Bahrain and Qatar RESPONSIBILITIES • Supported the launch of new outlets, installing appropriate risk mitigating protocols, and CCTV/EAS/Access Control equipment • Focused professional practice on embedding Loss Prevention techniques across the management matrix by conducting, practices, stocktake, fire-drill and H&S training for employees at all levels of the organisation, as well as external contractors • Negotiated and secured suitable contracts with external Security Service providers • Rapidly identified errors in stocktake, setting SOPs which minimised discrepancies, and undertaking 80 LP store visits annually • Directed all investigations related to internal theft or fraud, post-stocktake errors, H&S breaches, and external theft • Trained all employees in equipment use and maintenance, as well as Health and Safety best practice (with an 80-point checklist) • Distributed information to colleagues and senior management by authoring a monthly LP newsletter, and engaging in Quarterly LP Team Meetings held in Dubai
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Senior Loss Prevention ManagerBhs Mar 2003 - Dec 2006London, United KingdomKEY ACHIEVEMENTS • Received recommendation and promotion to manager of loss prevention at the BHS flagship store, recognised as Best LP Team Performance 2005 • Co-authored the BHS Loss Prevention Best Practice guidelines RESPONSIBILITIES • Facilitated seamless, secure events and VIP visits, interacting with high-profile clients including Philip Green • Liaised with law enforcement authorities including the Met Police, to expedite asset recovery and prosecution processes • Collaborated directly with senior management and local businesses at Crime Prevention Association Meetings and Quarterly Loss Prevention Reviews at BHS HQ • Managed a team of 6 Loss Prevention Officers, and a group of 3rd party security guards, monitoring workload and behaviours -
Loss Prevention ManagerBhs Apr 2001 - Mar 2003London, United KingdomKEY ACHIEVEMENTS • Headhunted to become Loss Prevention Officer at BHS Staines, subsequently promoted to the Kingston branch • Fully accountable for 17 stores across Greater London, reporting to the Regional Loss Prevention Manager • Chosen by senior management to provide consultancy and targeted training to stores experiencing security problems • Accomplished ‘Train the Trainer’ status for Health and Safety, maintaining safe practices and behaviours store-wide • Instigated new CCTV, Sprite and EPOS scan system installation, attaining 5 consecutive stocktake/cash loss results below target • Winner of: Attendance Awards; Above the Call of Duty Award; Best Stock Control 2003 RESPONSIBILITIES • Created clear, pragmatic action plans for stock take procedure, focusing on stock loss and internal/external theft risk • Attended all professional development opportunities including courses on: Credit Card/Cheque Fraud prevention; handling escalating customers/violent situations; loss prevention; leadership/assertiveness; HR functions e.g. Interviews and disciplinary • Supervised 3rd party Security Guards and LP Officers, providing induction training and mentoring on H&S and LP • Maintained and leverage security equipment to monitor customers and staff across the organisation; consolidating exception reports using EJ Viewer Software
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Security Guard Team LeaderSabrewatch Security Jan 2000 - Mar 2001London, United KingdomKEY ACHIEVEMENTS • Successfully supervised security at twenty different stores, coordinating and recruiting a large security team, supporting retailers including Marks and Spencer, C&A, and Sainsburys • Engaged in continuous professional development courses: Security Guard Training, Assault, Emergency First Aid (St. Johns Ambulance), Fire Protection and Practical uses of Extinguishers (MSF), Terrorist Awareness Training (SDS Group Ltd.), Recruitment
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Police OfficerMilitary Service Nov 1996 - Nov 1998Tehran Province, IranKEY ACHIEVEMENTS • Completed Police Officer training on the Gulf Border for three months gaining a comprehensive understanding of fire-arms, handling conflict, and investigating misconduct • Specially selected as the Colonel’s driver for the largest Police station in the capital city
Ray Masouleh Csmp® M.Ismi® Skills
Ray Masouleh Csmp® M.Ismi® Education Details
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Ismi InstitutionCertified Security Management Professional -
PecbIso 31000 Risk Manager
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The Knowlesge AcademyLss Green Belt
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UsgbcLeed Ga
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IsacaInformation Security
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NeboshHealth And Safety
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School Attended Shahid Montazeri SchoolHigh School Diploma
Frequently Asked Questions about Ray Masouleh Csmp® M.Ismi®
What company does Ray Masouleh Csmp® M.Ismi® work for?
Ray Masouleh Csmp® M.Ismi® works for Nike
What is Ray Masouleh Csmp® M.Ismi®'s role at the current company?
Ray Masouleh Csmp® M.Ismi®'s current role is Territory Loss Prevention Director - EMEA at Nike.
What schools did Ray Masouleh Csmp® M.Ismi® attend?
Ray Masouleh Csmp® M.Ismi® attended Ismi Institution, Pecb, The Knowlesge Academy, Usgbc, Isaca, Nebosh, School Attended Shahid Montazeri School.
What skills is Ray Masouleh Csmp® M.Ismi® known for?
Ray Masouleh Csmp® M.Ismi® has skills like Loss Prevention, Retail, Inventory Management, Management, Internal Investigations, Training, Store Management, Cctv, Leadership, Private Investigations, Physical Security, Risk Assessment.
Who are Ray Masouleh Csmp® M.Ismi®'s colleagues?
Ray Masouleh Csmp® M.Ismi®'s colleagues are Giovanni Armando Quintal Martínez, Megan Collins, Tony Montana, Faiz Prasla, Daniel Pedrolo, Lotte Peeters, Edwin Xu.
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