Ray Mclaughlin Email & Phone Number

During my time in this position, I played a key role in directing policy and advice services and performance. I was responsible for developing and implementing quality assurance processes and tools, as well as enforcing exemplary dashboard and report delivery. I was tasked with managing the reporting analyst team and building fruitful relationships with stakeholders. I also generated reports regarding performance progress, service level updates, and budget analysis to senior management.Key achievements:• Design and implementation of resource and service delivery model to promote appointment service proposition.• Redesigned collation and reporting system in accordance with board and public requirements.• Pioneered enhancement of staff suicide support and intervention process.• Successfully reviewed reasonable adjustment process, as well as RBS disability forum.• Contributed to sustainable ER environment project by providing UK retail cultural diagnostic.• Successfully negotiated implementation of forecasting and resource model and tools to Triage service.

Edinburgh, Scotland, United Kingdom

As a technical consultant, I was responsible for designing and establishing efficient reporting processes, health and safety dashboards, and divisional scorecards. I collaborated with the human resource executive committee to oversee quarterly disciplinary, grievance, and employment tribunal management information (MI). I reviewed Group and divisional employee relation reports, and supported projects by providing consultancy and data analysis. I coordinated with management to create MI solutions.Key accomplishments:• Established Performance Through People support packs, which was signed off and endorsed by the Director of Human Resources.• Commended for in undertaking accurate and timeous analysis for RBS UK Health review.• Developed and implemented automated reporting templates and processes which saved the company an average cost of 5 working days each quarter.

Edinburgh, Scotland, United Kingdom

In this position I was responsible for the review, design, and implementation of an effective resource and forecasting model, as well as business targets, headcount tracking processes, and service level agreements. I compiled a portfolio of MI and tools to measure performance and service delivery, while upskill training policy and advice teams and management regarding the usage of MI and tools.Key achievements:• Created Excel based tool which rendered the workforce management tool, eWFM, redundant, saving the company approximately £500k which would have been used for the purchase of eWFM.• Decreased average call management timeframe by implementing effective target and resource model, thereby saving an average of 2.8 FTE.• Built and introduced headcount tracking tool for policy and advice and employee relation departments, receiving £100 ovation.• Awarded silver winner during Human Resource Excel awards.• Achieved rating of 5 and chosen for talent move promotion to Employee Relations department.