Ray Mendez Email and Phone Number
Client service manager with a driven mindset willing to go above and beyond any expectations. Fifteen plus years providing excellent customer service. I am great at strategic planning and working in a team environment. I also have great communication skills with a sales background.
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Client Services ManagerFirebrand Services Group Apr 2022 - PresentChandler, Arizona, United StatesProvide outstanding customer service to clients while ensuring the full safety of business by scheduling annual inspections and reactive work orders. Maintain strong business relationships with existing clients and business partners. Recruit additional business partners when the need arises. Meet the needs of the client response times with resolution.
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Call Center SupervisorConn'S Homeplus Jun 2021 - Apr 2022Tempe, Arizona, United StatesMonitoring KPI’s and team stats. Handled escalated calls with resolution. Formulates target team goals by coaching and development and monthly QA’s. Provide feedback to supervisors and agents. Problem solved difficult situations when they would arise. Assist in call queue when needed. Provided daily feedback to supervisors and staff to help produce productivity. -
Call Center SupervisorStanley Steemer May 2019 - Jun 2021Tempe, Arizona, United StatesCoached team on how to improve sales and metrics. Implemented 1 on 1 coaching sessions, side by sides and monthly QA audits. Provided feedback to agents based off call monitoring and adhering to call center procedure. Motivates staff through contest and recognition. Handled escalated calls with resolution. Conducted agents monthly and quarterly reviews. Successfully coached and maintained stats while working remote. -
Customer Service Team LeadStanley Steemer Oct 2013 - Jul 2017Tempe, Arizona, United StatesAssist call center supervisor with team call audits and provided feedback to agents. Hep assist calls on the backline and provide resolution. Actively monitor call queue to help assist with calls during long hold times. help observed agents' obedience to break, and lunch schedule.
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Customer Service RepresentativeStanley Steemer Jun 2011 - Oct 2013Gilbert, Arizona, United StatesProvided excellent customer service, which included selling to the client and offering additional products and services. Handled difficult stations on the phone with resolution. Assited client inquires via web chat and email while providing resolution. Learned software systems to be able to communicate effectively with incoming inquiries.
Ray Mendez Education Details
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Business/Corporate Communications
Frequently Asked Questions about Ray Mendez
What company does Ray Mendez work for?
Ray Mendez works for Firebrand Services Group
What is Ray Mendez's role at the current company?
Ray Mendez's current role is Client Services Manager at Firebrand Services Group.
What schools did Ray Mendez attend?
Ray Mendez attended Chandler/gilbert Community College, Evit - Mountain Pointe High School.
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Ray Mendez
Founder & Ceo At Mlm Metal Eng Llc . Mechanical Engineer- Tooling & Die Designer- Proyect ManagementCarrollton, Tx -
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Ray Mendez
Founder - Go Sports Nyc, Founder - Parlour Productions, Creative Director At Harold Hunter FoundationNew York, Ny2gmail.com, parlourproductions.com2 +164622XXXXX
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Ray Mendez
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