Raymond Mortera Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Assigned workflow and directed a team of 25 in the execution of tasks; providing supervision to facilitate task completion and promote staff development.Completed operational tasks such as creating floor coverage schedules, filing daily store reports, and processing weekly coin orders; contributing to the operation and management of a +$3 million a year store.Performed peer check-ins and staff debriefs following client escalations, conflicts and sudden crises to provide psycho-emotional support for staff as needed. Assessed, coached and documented the performance of new and existing staff to produce a strong and efficient team.Addressed, de-escalated, and resolved client concerns and frustrations; providing courteous service to over 500 clients a day in a calm and effective manner.

Toronto, Canada Area

Directed community events such as creative building events for children, ensuring a safe space and facilitating their social growth and well-being.Conducted training sessions every month, ensuring all staff are trained to address potential safety risks or dangers. Completed monthly safety audits, ensuring client and staff spaces are safe, accessible, and in compliance with corporate and provincial safety standards.

Toronto, Ontario, Canada

Directed community programs and day activities across 7 housing sites; providing psycho-emotional support to clients of varying needs, while providing operational support for on-site staff.Assisted in coordinating over 20 community events and programs, scheduled across 7 housing sites, by booking catering services, organizing activities, and setting up event spaces. Documented, filed and organized internal records, such as meeting minutes, vacancy charts and applicant intake forms; facilitating communication between 2 mobile housing teams.

Toronto, Ontario, Canada

Drafted and completed 2 independent projects revising agency policies as part of an interprofessional group; establishing a training manual, presentations, and lesson plans for frontline staff. Coordinated the workflow of a group of 5 by assigning tasks, scheduling meetings, and consolidating work into cohesive projects; facilitating communication between the team and management, while ensuring project completion.Conducted group training sessions for over 100 frontline staff; addressing revised care theories, harmful discourses and outdated policies to ensure superior patient care to all residents.

Toronto, Canada Area

Filed, organized, and transferred +8000 patient medical records into electronic medical records (EMRs); maintaining continuity of patient medical history.Scheduled routine and emergency appointments through Filopto 9; facilitating accurate patient diagnosis and treatment of ocular health conditions.Addressed and resolved client queries and concerns via email, phone and at reception; providing excellent service to over 100 patients a day, in a calm and effective manner.