With 6+ years of professional work experience in exceeding customer-centricity benchmarks and enabling sales processes, I am a results-driven and tech-savvy professional capable of communicating technical concepts and solutions to users of varying technical proficiencies.Given my enthusiasm for excelling in customer relationship management and IT (Information Technology) technical support, I possess excellent communication and interpersonal skill and confidence for helping consumers and driving satisfaction. Driven to achieve sales goals and exhibit customer service skills, I am a quick learner who can handle various critical supportive tasks, providing answers, insights, instruction, and purchase assistance. Steered by a sales mindset, I am trained to sell complex and scientific adaptations of products, equipment, and services. Proficient in data analytics while fostering effective customer relationships to promote full product and service offerings, I am adept at proactively developing a deep understanding of the key players and industry dynamics while maintaining customer-centricity at the core of all business functions.Powered by Google Project Management certification, I am known for serving clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. Driven to deliver outstanding value to clients, I foster an exceptional, inclusive, and collaborative work culture. Known to think creatively and contribute to strategic and tactical decisions, I demonstrate leadership skills, including experience in facilitation, influencing, and conflict resolution. I always look forward to leveraging data to propose optimized solutions and achieve process efficiency, cost improvements, and organizational KPIs'. For more information, please reach out to me at ray.obrador1995@gmail.com.