As Executive Vice President, I work closely with the executive leadership team to guide continuous improvement efforts company-wide—with a focus on technology, team building and the elimination of waste. I direct the use of technology to ensure effective decision-making, streamline processes, promote innovation and collaboration, and create the greatest value for the company, its customers and its people.• Oversee newly created and rapidly growing PMO to manage projects for all business areas across the company • Oversee E-Commerce Department to support our B2B and B2C audiences, provide a customized and engaging shopping experience, and drive sales and loyalty • Oversee Business Analytics

• Directed the day-to-day running of the E-Commerce Department • Guided the team through the successful launch of a new e-commerce platform • Oversaw the implementation of new programs to integrate e-commerce with other business areas and improve customer experience, including ROPIS/BOPIS, gift registries and mobile enhancements • Directed the Digital Marketing team to trouble-shoot problems and create new processes surrounding data collection and campaign analytics • Served as company career coach and mentor to drive employee development

• Strategized and developed processes to improve efficiency and incorporate new technology for business areas company-wide • Directed the IT Support Team with a focus on service and productivity • Overhauled the Circulation Department to integrate with Marketing and Analytics • Lead the company’s CRM project • Created successful quality-control processes to solve ongoing catalog binding and press issues with outside printing vendor • Project Managed and oversaw business process development for a new national retail POS system • Created compliance processes to ensure proper product testing and certification

• Oversaw the development of a new e-commerce platform • Managed day to day operations of the network infrastructure • Upgraded and stabilized network, servers, and hardware • Built the IT Ops team to support and manage growth of the IT Infrastructure* Project Managed and oversaw business process development for a new Website

• Successfully launched two e-commerce websites • Built the infrastructure and team to support the websites • Lead a diverse team of artists, IT experts and marketing specialists

• Provided POS setup and support for rapidly expanding retail chain • Built the POS development and support teams • Solved high-level issues and developed support processes and procedures