Ray Pardo Email & Phone Number

Orlando, Florida, United States

Montvale, New Jersey, United States

- Provide strategic leadership to the Project Management Office in conjunction with the Sr. Director of PMO- Collaborate with PMO leadership to develop & implement project management strategies to support our organization's objectives & priorities- Identify & implement project management methodologies, frameworks, and processes to streamline execution.- Identify, assess, & mitigate project risks, developing contingency plans and ensuring proactive risk management practices are followed- Identify and track KPI's & OKR's; Provide reports and insights to Senior Leadership to support decision-making.- Lead large cross-organizational programs and projects with high visibility and critical timelines.Achievements:- In first two months employed, identified a need for improvement in project tracking; secured Sr. Executive buy-in for a project management software tool; configured and implemented the project management software. Use of this software helped ensure a company-wide strategic initiative impacting the full book of business was a success.

Fort Worth, Texas, United States

Charter expanded with move to strategic initiatives. Oversaw strategic business initiatives from ideation through successful execution under the guidance of the SVP/GM and CTO. Collaborated with senior executives and key stakeholders in decision-making, program management, process improvement, and initiative execution across functions including Operations, Support, Product Management, Engineering, Sales, Legal & Compliance, Finance, Business Intelligence, Marketing, and HR.- Facilitated strategy on corporate offices national footprint. Spearheaded closure of offices to realize $2 Million in annual savings.- Established a 5-year product development roadmap to support growth plan aimed at capturing over a Billion-Dollar TAM.- Managed third-party vendor partnerships and maintained contractual agreements. As liaison between opposing legal teams, successfully salvaged a $25 Million book of business through a focus on win-wins.- Reduced COS on a particular product recently migrated to cloud by 67% through hardline negotiation. Lower COS allowed for a palatable price point and increased sales bookings.- Built and executed an End of Life strategy for a full product portfolio, which resulted in numerous upsell opportunities.

Promoted to Senior Director and led professional services teams comprised of project management professionals and software implementation engineers, technical support engineers and clinical consulting representatives. Oversaw medical billing & reconciliation support teams.- Assisted with the successful integration of two acquired companies, with 200+ employees. Activities consisted of quote to cash review and optimization, business and product platforms consolidation, implementation of HR processes, accounting practices & software, and talent assessment. The integration completed on time and within budget.- Raised Net Promoter Score by a total 20 points for multiple products, through product enhancement and process improvement.- Set yearly revenue goals, forecasted path to plan, and drove teams to meet revenue goals upwards of $100 Million ARR.- Successfully negotiated acquisition of procurement vendor's intellectual property to extend product lifecycle a minimum 3 years.- Led a team of 135 professionals to consistently achieve an average customer satisfaction rating of 90%.

Raleigh, North Carolina, United States

Promoted to Director and led Professional Services teams comprised of Project Management Professionals and software Implementation Engineers, and a Customer Support team to provide white-glove customer experiences when activating products and providing post go-live support. Owned product strategy and lead a team of Product Owners to develop and deliver software solutions.- Designed and implemented Corrective and Preventative Action Plans; Reduced project quality issues by 74% from 2021-2022.- Supported a product launch team that responded to strong customer demand for a digital solution to help pharmacies meet COVID-19 vaccination challenges; our CareScheduler software launched in January 2021 with five major pharmacy chains totaling 1,000 locations; to date, millions of appointments have been booked using our solution.- Lead a project team in partnership with Amazon's AlexaHealth division to launch a first-to-market product allowing patients to refill prescriptions and set medication reminders at home through a voice assistant. National media coverage included Forbes, Modern Healthcare, and Tech Crunch.

Raleigh, North Carolina, United States

Promoted to Director and led Professional Services teams comprised of Project Management Professionals and software Implementation Engineers, and a Customer Support team to provide white-glove customer experiences when activating products and providing post go-live support. Owned product strategy and lead a team of Product Owners to develop and deliver software solutions.- Designed and implemented Corrective and Preventative Action Plans; Reduced project quality issues by 74% from 2021-2022.- Supported a product launch team that responded to strong customer demand for a digital solution to help pharmacies meet COVID-19 vaccination challenges; our CareScheduler software launched in January 2021 with five major pharmacy chains totaling 1,000 locations; to date, millions of appointments have been booked using our solution.- Lead a project team in partnership with Amazon's AlexaHealth division to launch a first-to-market product allowing patients to refill prescriptions and set medication reminders at home through a voice assistant. National media coverage included Forbes, Modern Healthcare, and Tech Crunch.

Mountain View, California, United States

Promoted to Senior Manager and led a team of Project Management Professionals across multiple business units, as well as a team of Product Owners. Was responsible for establishing the product vision and roadmap, as well as all software and hardware implementations to support a book of business totaling $50 Million in annual revenue.- Ran the successful integration of Omnicell’s Operations and Service departments (150 employees) following the acquisition of Ateb. Activities consisted of talent assessment, rightsizing and restructuring, quote to cash documentation and optimization, and business platforms consolidation. Assisted with strategy for cross-selling across product portfolios.- Improved project implementation companywide by establishing a team of Division Directors to standardize processes that drove continuous improvement; implemented JIRA project management platform to create a stream of actionable operational data and improve customer satisfaction ratings.- Was awarded the 2017 Operations Manager of the Year honor.

Mountain View, California, United States

Led a national field operations team comprised of Project Managers and Implementation Consultants for the Non-Acute Division, and provided implementation expertise to domestic sales, operations, and corporate support groups. Collaborated with manufacturing and logistics on procurement, build, and delivery of automation hardware to healthcare facilities.- Built team from the ground up, creating job descriptions, compa-ratios, and career lattices. Recruited and grew team by 500%.- Collaborated with Product & Engineering and served as an Operations SME on several successful product launch teams. The “Bin Assignment Tool” allowed for medication assignments during pre-fab, which reduced implementation timelines by 17%.- Digitized all project artifacts, automated requirements gathering, and created/launched the “Remote Deployment Method,” a self-install model contributing to high-margin revenue. Designed and implemented a scalable operating model. Grew revenue from $12.4M to $36M in three years, an average YOY growth rate of 29%, and maintained an average Overall Customer Satisfaction score of ≥ 9 out of 10.- Was awarded the 2015 Operations Manager of the Year honor.

Miami, Florida, United States

A start-up in the leisure industry with an online presence. Conceptualized and formed the company. Led all aspects of daily operations and CX service delivery, including product management, marketing, human resources, logistics, sales, accounting, and procurement.- Designed and launched first-to-market product in 6 months.- Drove the company to profitability within one year.- Achieved TripAdvisor’s #1 ranking out of 182 attractions in Miami at the time.- Featured on Deco Drive, a South Florida entertainment news program focused on latest trends.

Mba, Business

B.A., English

Activities and Societies: English Honor Society