Ray Posada Email & Phone Number

Edmonton, Alberta, Canada

● Oversee and handle user changes within IT infrastructure components such as Active Directory, Microsoft 365, Azure, and Exchange to ensure smooth access and security● Manage and create fobs for security access to enhance physical security measures.● Perform imaging, configuration, and deployment of devices, including laptops, desktops, and other hardware, to ensure optimal functionality and user satisfaction.● Utilize Zendesk ticketing system for streamlined ticket management and exceptional customer service delivery.● Optimize automotive dealership operations through the implementation and management of CDK Global software solutions.● Administer RingCentral cloud communications platform to facilitate seamless internal and external communication, collaboration, and productivity.● Facilitate seamless communication and collaboration across the organization using RingCentral cloud platform.● Streamline printer fleet management and enhance print security through the administration of PrinterLogic print management solution.● Manage IT assets and ensure compliance with Lansweeper network inventory software.● Provide efficient remote support and troubleshooting using LogMeIn Rescue, minimizing downtime and maximizing productivity.

Edmonton, Alberta, Canada

● Played a pivotal role in the successful deployment of computers and laptops for the prestigious Alberta Health Services project, catering to the needs of high-end users.● Diagnosed and swiftly resolved hardware, software, and network issues, minimizing downtime and optimizing productivity.● Collaborated seamlessly with the project team to guarantee timely and precise deployment of computer systems, contributing to the overall success of the project.● Enforced strict data security and confidentiality practices, safeguarding sensitive information and maintaining compliance with regulations.● Meticulously maintained accurate records and documentation of computer deployments, configurations, and support activities.● Setting up computer hardware and software configurations according to project requirements● Facilitated a smooth on-boarding process for users, providing comprehensive assistance and ensuring a seamless transition to the new computer systems.

Edmonton, Alberta, Canada

● Engineered and implemented a highly efficient tire organization system in the mechanic shop, categorizing tires by size and brand, leading to improved productivity and streamlined inventory management.● Collaborated with skilled mechanics to execute repairs, maintenance, and inspections on diverse vehicles and equipment.● Proficiently performed tasks, including lubrication, oil changes, filter replacements, and fluid level checks, to optimize vehicle performance.● Assisted in diagnosing mechanical issues and skillfully troubleshooting problems, contributing to timely and accurate repairs.● Prioritized safety protocols and guidelines, fostering a secure work environment for the team and serviced vehicles.

Edmonton, Alberta, Canada

● Demonstrated resourcefulness by efficiently handling equipment and materials, contributing to the seamless execution of HVAC projects.● Actively participated in troubleshooting HVAC systems, quickly identifying issues and making precise adjustments under the guidance of experienced technicians.● Exhibited precision and diligence in executing routine maintenance tasks, including thorough cleaning of ducts, filters, and vents, resulting in optimized system efficiency and superior airflow.● Championed a culture of safety and adherence to regulations, ensuring a secure work environment for the HVAC team and esteemed clients.

Edmonton, Alberta, Canada

● Collaborated seamlessly with optometrists and opticians to deliver exceptional customer service, leaving a lasting positive impression on patients with a friendly and professional approach.● Executed precise pre-screening tests, contributing crucial data for accurate assessments of patients' eye health status.● Provided personalized recommendations to patients during frame selection and lens options, showcasing expert knowledge in addressing their visual needs and style preferences effectively.● Mastered the art of fitting and adjusting eyeglasses, ensuring utmost comfort and optimal vision correction for each individual.● Orchestrated a highly organized and efficient optical practice operation, maintaining meticulous patient records, managing appointments, and overseeing inventory to streamline workflow and enhance overall productivity.