• Ensure processes are done thoroughly, accurately and per legal/process requirements.• Accurately update systems and databases with status details and other information relating to customer concern or need.• Research and problem solve customer issues and provide effective solutions that meet the customer’s needs.• Answer inbound telephone calls and providing excellent customer support.• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism.• Responsible for researching and resolving complaints to ensure customer retention and satisfaction.• Follow up on all written correspondence and escalate to customer service manager on duty as necessary.• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction.• Offer all types of new accounts offered by Ally Bank• Keep up to date on product knowledge and be able to explain in detail all bank products and services to customers.• Transfer call to appropriate person following customer service standards.• Initiate orders to ATM/Debit cards and perform data entry for card and account maintenance.

• Shop multiple customer orders using the designated tools and equipment• Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products• Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure• Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages• Assist customers picking up orders

• Coordinate installation jobs for field technicians• Communicate with field technicians, service providers, and management throughout the day regarding routes, equipment, or services.• Keep customers informed of service trucks' whereabouts and expected time of service.• Address questions, problems or requests for service or equipment.• Relay work orders and information between work crews, supervisors, and field personnel.• Provide accurate work orders and picking lists to the warehouse for inventory pulling.

• Perform outbound and answer inbound calls to beneficiaries or joint owners regarding potential new accounts &/or rejected documents.• Receive, analyze, and approve all incoming decedent distribution paperwork to ensure that all required information is gathered prior to authorizing disbursements to a beneficiary.• Perform all required monetary transactions within account owners accounts, and general ledgers to accurately disburse funds. • Process transactions and account updates within the FISERV, Signature, and Innovis LexisNexis applications• Perform other duties/or special projects as assigned review legal documentation such as Power of Attorney, Trust, Estate documents, and business documents to provide approval or recommendation to open accounts and how to properly title accounts for the Consumer Banking Division and manage department email boxes by completing or forwarding request to the appropriate department/individual.• Open all types of new accounts account offered by Synchrony Bank• Review and interprets trust agreements, wills, and other estate planning documents where the bank is acting as trustee, executor, administrator, conservator, guardian, depositor, or agent.• Coordinate information between clients, external attorneys, and internal specialists to ensure accurate, timely and efficient estate settlement. • Administer accounts in a manner that ensures compliance with legal requirements and business line policies and procedures.• Evaluate processes and procedures for efficiency and effectiveness and make improvements where possible.• Ensure the completeness and accuracy of account reconciliations and general ledger accounts, which requires liaising with other accounting functions impacting the DASO (Debt Accounting & Securitization Operations) general ledger (e.g., Securitization Accounting) Liaise with key stakeholders and other functional areas such as Financial Planning & Analysis, Risk, Treasury, IT, etc.

• Inbound and outbound customer service for commercial clients (stores and customers) Account maintenance, monitoring, research, documentation, and collections for 150-200 accounts monthly• Ensure the completeness and accuracy of account reconciliations and general ledger accounts, which requires liaising with other accounting functions impacting the DASO general ledger (e.g., Securitization Accounting) Liaise with key stakeholders and other functional areas such as FP&A, Risk, Treasury, IT, etc.• Account management, Credit line management range $1000-1M, and Account Setup• Account reconciliation, including complex account research and collection of past due accounts, problem resolution with escalated customer issues, multi-level communications with store personnel, corporate offices, underwriting managers, etc.• Investigate, research, and track consumer and commercial information using skip-tracing tools.• Work closely with the Commercial department's AVP and VP to test and manage a new electronic billing pilot to customers, which allowed customers to get itemized details quicker, and provide a high-quality customer experience and an automation of various processes for 3 clients. Walmart, Sams Club, & Amazon• Assist and work with Synchrony fraud Team on projects to help detect and prevent fraud attacks and patterns of potential frau and strengthen our business validations for account approvals.• Lead associate for chargeback process for chargebacks that were sent to Amazon Corporate but were meant for Synchrony Financial net 60 and net 90 accounts.• Assist with special projects/ad-hoc requests as needed.• Evaluate processes and procedures for efficiency and effectiveness and make improvements where possible.• Responsible for legal entity accounting, review, and analysis• Worked with Applications, Fico Debt Manager, Oracle, and Edison

• Help customers bring account up to date.• Enter payment and billing adjustments.• Making outbound and receiving inbound calls to collect past due accounts depending on assigned client and /or portfolio.• Documentation and maintenance of accounts• Maintain proper knowledge and application of state, federal and company compliance standards.• Guide & Educate customers on how to resolve delinquent accounts offering them a solution.• Update and discuss Collector Effective metrics for weekly team huddles, which shows accomplishments and increases communication between managers and their teams on the most important elements in the workplace: progress against goals, current and upcoming focus areas, potential roadblocks to success, and any other employee perspectives or commentary that improves a manager's ability to manage.• Assist with special projects/ad-hoc requests as needed.

• Strong product knowledge and knowledge of restaurant layout and location of products. Receive payments and process transactions according to policies and procedures give correct change Provide a quick, effective, and professional customer checkout experience• Ensure that the tables, chairs, trash receptacles and floors are kept clean• Sweep the restrooms clean and well stocked• Perform end-of-the-day clean-up responsibilities• Assist the dishwasher with closing duties• Accurately reports tip income daily• Clear and reset tables at the restaurant per procedures so that guests may be seated quickly• Greeted customers to seat patrons at tables according to availability and customer preferences.

• Cold calling for potential clients• Provide dedicated support to Financial Advisors• Frequent client contact through multiple communication methods Established, maintained and enhanced the relationship between the company and external clients• Interacted with many different members of the client's team to organize and execute plans that ensure mutual profit, but at the same time building trust the company and the clients• Developed and deepened relationships with new and existing clients to advance progress and improve business.• Consulted with clients to assess and meet short- and long-term financial goal.• Assist with special projects/ad-hoc requests as needed.• Created social media graphics for several departments, events and handles several social media accounts. Report of insights for all social media platforms.• Assisted department director in the communication of strategic priorities and city-wide projects such as brand management. • Assisted with to include the development and production of promotional materials to increase the visibility.• Support the implementation of new communication initiatives.• Brand monitoring by tacking visibility and branch search.• Report reviews and feedback• Develop and curate engaging content for social media platform.• Raise awareness of the business using different avenues like social media, websites, or printed materials• Assisted with video editing and photo content.