Ray Reynolds Email and Phone Number

Recruited to manage a struggling 25 million dollar Full Line Store operation with 5 salaried direct reports and 170 overall associate team members. Responsible for total Full Line Store operations to include Sears Automotive operations, p+l action plans, payroll % to plan, teaching and modeling ways to satisfy customers, supporting, coaching and developing team members, inspecting compliance and ensuring all initiatives and processes and in full accordance with company policy and procedures, selecting and managing performance of my team by following up on appropriate dashboards/reports/scorecards and building a strong bench of talent, while developing candidates for internal promotion opportunities. Successful in achieving immediate results converting YTD store sales from negative 4% to positive 1% within the first 6 months. Recognized as the only store in Northeast Region to produce positive sales increases in the 4th quarter and year over year increases on tax free holiday. Operationally improved day in day out standards to the highest levels which have been recognized by Senior Corporate Leadership. Recently selected to be part of the Region “LEAD”ership program and asked to create and design new daily reporting for the entire organization. Achieved swift and substantial improvements in company measurable metrics including increasing Shop Your Way Rewards Program, Customer Service Scores, Protection Agreement plans and Credit Application Share % within the store. Consistently delivering a sense of urgency to improve every day while obtaining associate buy in and ownership.

September 2003 – January 2011 The Home DepotStore ManagerPromoted to oversee startup and daily operations for prototype “DEPOT – LITE” Store following superior-rated performance as assistant manager in the #1-ranked store in Ma. Then managed multiple $55M Big-Box locations throughout Massachusetts averaging 200 employees with 6 salaried assistant managers; direct all departments and operations (hard-line, soft lines, installations services, operations); enforce sound merchandising and asset protection strategies; execute company initiatives, programs and policies; and drive superior customer satisfaction; deliver outstanding p+l results through tight controls of operational expenses and payroll management. Key Results:— Managed Several Home Depot Stores ranging from 12 million in sales to most recently 55 million in sales. — Propelled a near worst-to-first turn around of Bellingham, MA store, transforming one of the district’s lowest ranked stores (#6 out of 7 in sales with the highest shrink in region) to #2 in sales, #1 in customer satisfaction and third-lowest in shrink. — Promoted to run the company’s “Flagship” store. Commonly interacted with CEO and senior leadership due to the stores location and successfully reversed the store’s downward spiral by overhauling systems, processes, training programs and personnel. Corrected issues such as internal theft, lagging customer service and poor morale. — One of 48 out of 2,200 store managers to achieve 5 diamond award status through sales plan achievements.— Recognized for improving “Voice of the Customer” scores to a mean score of 9.0, one of 2 stores to achieve this for the year. — Excelled in building and motivating management and hourly teams. Developed several entry-level associates to several store manager positions and quickly became one of the primary trainers of new store managers across the district.

 Managed and motivated execution of company standards, initiatives and promotions quickly and efficiently. Ensure the highest level of customer service is being given to all customers. Observe and provide feedback to associates regarding their performance. Responsible for increasing stores profitability through analysis of reports, planning for seasonality and strict control of markdown dollars. React and adhere to specific deadlines given by district manager during store walks. Monitor and demand shrink plans be executed 100% weekly.

 Coordinated training and development of associates through product knowledge training programs. Analyzed reports and planned for sales promotions. Created and executed department shrink plans weekly. Audited price changes to ensure associates counts are correct and accurate.