Richard Ray Email & Phone Number

Chelmsford, GB

London, United Kingdom

Mumbai

• Meticulously developed the operation policies/procedures and streamlined the existing procedures to enable the effective execution of the new business development to ensure targets are met for various sectors &.
• Formulated the growth strategy that was focused both on financial improvement and customer satisfaction
• Managed and retained a relationship with the existing clients and responsible for increasing the client base
• Monitored closely and followed the industry trends locally and globally, researched new business opportunities and probable income streams
• Partook in reviewing contracts with better gross margins and negotiated with stakeholders concerning expectations, timelines, and escalations
• Acted as a principal advisor on resource enhancement and operational policy, providing, guidance, education, and training

Mumbai Area, India

• Spearheaded a sales team of 8 subordinates and 450 clients across India focusing on Soft Services Sales, inculcated discipline in the group and acquired new business addition through effective communication, CRM.
• Independently managed revenue growth and worked for the benchmarking of facilities, expansion of all facilities and ensured 100 percent statutory compliance at the sites
• Partook in the rigorous mapping of potential clientele, analyzing competitor’s data, and provide feedback to sales vertical by implementing given assignments
• Meticulously met client expectations by conducting MMR’s, QBR’s, client service through mapping the real-time needs of the client
• Periodically planned training sessions for the employees to enhance their skills and technical knowledge and established confidence in the team by organizing meetings regularly
• Developed successful communication with the new verticals of the existing clientele, acquired, maintained and improved the relationship with a select group of corporate clients

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India