Ray Riggs Email & Phone Number

Lead for the teamDeveloped and implemented configuration that reduced MIM sync run time by 40 hoursDeveloped solutions for managing 1,000,000 Active Directory users, and 150,000 groupsConducted comprehensive system audits to ensure adherence to Microsoft Identity Manager policies and regulatory standards.Supported operational, project, and integration tasks for the Microsoft Identity Manager platform, ensuring smooth operation and seamless integration with other systems.Provided Level 2/Level 3 support for Microsoft Identity Manager applications and systems, resolving complex technical issues and ensuring optimal performance. Collaborated with cross-functional teams across the organization to troubleshoot and resolve technical and application issues, enhancing overall system efficiency.Developed and maintained detailed documentation of Microsoft Identity Manager environments, facilitating efficient system management and troubleshooting.Multi-client Service Desk

Perform recurring system administration, reactive and proactive level 3 support tasks on MIMenvironments, to assure system stability, reliable business processes and positive end-userexperience.Customize MIM Sync attributes, objects, management agents, and attribute sync flows, andtroubleshoot issues related to these configurations.Create and modify MIM Service/Portal custom attributes, objects, sync rules, Management PolicyRules, sets, workflows, email templates, and troubleshoot issues associated with these items.Mitigate MIM synchronization issues, identify root causes and recommend steps for resolution.Collaborate with the product owner and development team to ensure accurate product builds andsoftware updates through the development and execution of comprehensive test plans to evaluatetechnical performance and identify potential issues.Manage aspects of AD User and Group administration, including process design, continuousimprovement, installation, patching, troubleshooting, and performance tuning.