Ray Rivadelo Email and Phone Number
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Ray Rivadelo personal email
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Proven track record in finance, planning, investment and operations; over 30 years experience in Telecommunications and Banking; experience in client advisory and consultancy roles; reputation for establishing startup operations and leading large scale migrations offshore; recent experience in complex, large scale outsourced contact centre operations totaling in excess of 5000 FTE located across Australia and the Philippines; energized leader with experience in leading teams in Australia and Asia.
Pldt Enterprise
View- Website:
- pldtenterprise.com
- Employees:
- 670
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Pldt EnterpriseValenzuela, Ncr, Ph
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Vice President & Head | Pldt Enterprise Cx & CarePldt Enterprise Jul 2019 - PresentMakati City, Manila, Ph
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Vice President & Head | Smart Customer CareSmart Communications, Inc. Jul 2015 - Mar 2019Makati, PhSupporting over 70 million Mobile & Broadband subscribers across SMART, SUN and TNT brands, accountable as Head of Customer Care and Operations across all traditional and non traditional customer touchpoints - Contact Center (Captive and Outsourced), Complaints Management & Technical Fulfillment Group, Digital & Social Media including FB, Twitter, Online & Chat channels. Annual Operating budget of circa ~ 1.5 billion PHP. Total headcount in excess of 2000 FTE spread across 3 strategic partners. An executive member of the Smart Leadership Team. -
General Manager Offshore Operations | Head Of ServiceTelstra Apr 2009 - Jan 2015Sydney, Nsw, AuStrategically important role responsible for leading Telstra’s Assurance Contact Centre Operations across the Philippines and Australia, with a direct line accountability for over 5000 frontline agents located across 9 sites and 3 Vendors. The Contact Centres that sit under me are responsible for handling over 15million calls per annum, providing technical and fault resolution across Telstra’s full suite of products (FIXED, BROADBAND & MOBILES). Also Level 2 and 3 Testing & Help Desk functions that provide escalated support when issues can’t be resolved at the frontline. Accountable for an annual operating budget of ~$100million P.A. -
Head Of Commerical Operations | Assurance Contact CentresTelstra Jun 2007 - May 2009Sydney, Nsw, AuBased in Sydney, responsible for the management of all commercial and financial related functions for the Group. Includes Finance & Admin, Commercial & Contractual Management, Corporate Budgeting & Planning, Vendor Management, Corporate Governance & Compliance, Special Projects
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Group Finance Manager | Network & Technology GroupTelstra May 2005 - May 2007Sydney, Nsw, AuFinancial Controller for two divisional lines of business in Network and Technology :- Bigpond Engineering and Content Engineering
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General Manager | Planning & Commercial OperationsTelstra Mar 2003 - Apr 2005Sydney, Nsw, AuAs a Direct Report to the Chief Technology Officer of Bigpond, I established the Shared Services Function for the Group providing commercial, financial administration and HR support for the business. Also led the establishment and operation of an effective business analysis function.
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Investment | Portfolio ManagerTelstra Feb 1999 - Feb 2003Sydney, Nsw, AuProvide commercial, business and financial advice across the total investment portfolios to ensure fit across strategy, operational planning and processes. Responsible for the Group's $200million AUD capital investment program
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Senior Financial ConsultantTelstra Jan 1994 - Jan 1999Sydney, Nsw, AuAs a service to senior Telstra decision makers, provide independent assessment and advice on the financial and commercial merits of major business proposals within Telstra Retail. Extensive experience in strategic and/or large complex investments requiring GMD, CEO or Board Approval.
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Senior AnalystCommonwealth Bank Jan 1990 - Jan 1994Sydney, Nsw, AuSpecialising in financial and commercial evaluation of business ventures and acquisitions. Recruited as part of the Commonwealth Bank’s 1990 Graduate Selection and Apprenticeship Program. Chosen to be part of the cross company transformation program targeting cost reduction and rationalization of bank branches into centralized loans processing and business banking centres across Australia
Ray Rivadelo Skills
Ray Rivadelo Education Details
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University Of Technology SydneyFinance And Economics Major | Sub Major Banking -
Australian Securities Institute Of AustraliaApplied Finance & Investment
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Copc | CspCustomer Service Provider
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Copc | VmoVendor Management Organisation
Frequently Asked Questions about Ray Rivadelo
What company does Ray Rivadelo work for?
Ray Rivadelo works for Pldt Enterprise
What is Ray Rivadelo's role at the current company?
Ray Rivadelo's current role is Vice President & Head | PLDT Enterprise CX & Care.
What is Ray Rivadelo's email address?
Ray Rivadelo's email address is rr****@****.com.ph
What is Ray Rivadelo's direct phone number?
Ray Rivadelo's direct phone number is +63251*****
What schools did Ray Rivadelo attend?
Ray Rivadelo attended University Of Technology Sydney, Australian Securities Institute Of Australia, Copc | Csp, Copc | Vmo.
What skills is Ray Rivadelo known for?
Ray Rivadelo has skills like Telecommunications, Management, Strategy, Outsourcing, Vendor Management, Crm, Customer Experience, Leadership, Business Analysis, Service Delivery, Mobile Devices, Business Process Improvement.
Who are Ray Rivadelo's colleagues?
Ray Rivadelo's colleagues are Ariel Que Almendra, Maricris Pinson, Marv Santos, Rolly Gualvez, Michael Dela Cruz, Ezekiel Flores, Nico Flores.
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