Ray Robles Email & Phone Number

Longmont And Commerce City Colorado

Licensed in Property, Casualty, Life and Health Insurance. I protect people and small business owners from the unexpected by helping them plan their financial future. As a former restaurant and small business owner, I work with small business owners to help protect what they value most. Book of business has increased consistently by 30% yearly.

Louisville And Centennial Colorado

In the first 4 months of operation sales increased by 30% through effective marketing and guest service.

Westminster, Co.

Front and back of the house manager responsible for staff of 60, wrote schedules and managed profitability. Drove bar sales by 12% by integrating creative solutions for client retention and return.

Franchise Partnership Program, Colorado 2/2010-10/2010 Re-opened distressed location Increased sales to 400K, 20% above national average unit volume Program dismantled and relationship severed

Director of Field Operations, Colorado/Area Directorship  Field operational support for 40 franchise locations to increase unit level economics Provided leadership, direction and mentoring for both franchisees and managers fortifying relationships Food cost control, achieving 29%-30% market wide; Labor cost control, achieving 21% market wide Initiated community involvement, guest relations and retention with 5%-10% increase in sales Financial analysis to determine any leaks in operations and developed action plans for resolution.  Conducted and reported monthly compliance reports with an average of 90% compliance in the market to ensure loyalty and protection of the brand identifying opportunities for improvement, developing solutions and follow-up.

Franchise Owner, Colorado  Re-opened distressed location Increased sales to 400K, 20% above national average unit volume Location sold for a profit

Senior Trainer, Colorado  Develop and conduct training courses for various levels of the organization from restaurant crew to regional managers. Topics included leadership, interpersonal and technical skills. Course development included written material, visual aids, learning activities and leader’s guides. Instrumental in evolving training modules from predominantly test based to performance measurement.  Developed, implemented and maintained management and crew level training programs to support field operations. Program development included conducting needs assessment, development of proposals and training plans. Researched and implemented new methods of training both at the classroom level and field  Instrumental in analyzed training program effectiveness and submitted reports and recommendations to management. Worked under minimum supervision, with pre-established department guidelines. Consistently produced time sensitive projects and material on schedule with 100% completion.  Trained over 7,000 franchisees and managers and completed over 5,000 hrs of classroom training with an average 40-80 students per classroom and a full week of training modules. Developed a 5 day train the trainer module for international franchise conference. Instrumental in launching and integrating e-learning programs to existing training modules.

Director of Field Operations, Minnesota  Led the growth of the Minnesota market from 15 restaurants to 40 restaurants with in a 2 yr period, supporting all levels of a store opening from procuring pre-opening documents and licenses to construction supervision. Conducted and reported monthly compliance reports with an average of 95% compliance in the market to ensure loyalty and protection of the brand identifying opportunities for improvement, developing solutions and follow-up.  Provided leadership, direction and mentoring for both franchisees and managers fortifying relationships Worked directly with individual franchisee/managers to help drive unit level economics Food cost control, achieving 29%-30% market wide; Labor cost control, achieving 20% market wide Initiated community involvement, guest relations and retention with 5%-10% increase in sales Financial analysis to determine any leaks in operations and developed action plans for resolution. Procured location and facilitated all market meetings for 80-90 franchise owners and managers with a 98% attendance rate.