Oversee sales, operations, and marketing efforts via the management and acquisition of company assets to ensure overall optimization and year over year growth.

Manage backup and security technologies. Simultaneously manage numerous work orders for the delivery, troubleshooting, servicing, and repair of computing equipment for over 200 companies nation wide.

Respond to multiple companies support requests via email, phone and/or ticketing system. Monitor node alerts and provide remote as well as on-site support for all computing and network devices. Manage resources and ticketing board via Connectwise Manage software. Assign and delegate support requests to technicians based on workload and technician availability. Perform system administrator duties such as fulfilling Active Directory change and audit requests, DHCP change and troubleshooting requests, and network and server engineering requests. Collaborate with projects and escalations teams on projects or high priority items such as system crashes or outages.

Facilitated an excellent buying experience through outstanding customer service by cultivating lasting relationships with customers. Developed traditional as well as innovative new cabinetry designs accommodating plumbing, electrical and structural city mandated safety guidelines and protocols utilizing computer software as well as hands on methods of design.

Participated in company training with South Florida postal and instructor Reserve Units. Assisted in the organization and management of unit inventory and equipment. Assisted and participated in martial and human resource training exercises.