Ray Santee Email and Phone Number

Dance Instructor 2013 - PresentResponsibilities: teach students in ballroom, Latin, country or Tejano dancesCurrent and previous experience: Thirsty Horse Saloon, Stetson Dance Hall, Wild West Saloon, Midnight Rodeo, University of the Incarnate Word, DanceArt San Antonio, Wanda Deagen Studio

Genpact (rebadged from Becton, Dickinson & Company on May 8, 2023; San Antonio, TX)Operations Assistant Manager, Associate Service Center (Human Resources) 2021 - PresentResponsibilities: day-to-day supervision of team of HR Analysts (12 Analysts); ensuring team follows procedures; managing quality assurance of all case management; customer satisfaction; reporting and monitoring of metrics and service levels, using Avaya, Excel and Power BI; supervision of case management; initiating, monitoring and finalizing continuous improvement projectsSupervisor, Claims, Order Fulfillment Operations (lateral move to enhance experience) 2018 - 2021Team Lead (Supervisor), Customer Support, Order Management (lateral move) 2016 - 2018Senior Customer Service Specialist (left role due to promotion) 2015 - 2016Buyer (left role due to promotion) 2014 - 2015

February-August 2012: Managed the Customer Service & Cashiers department (11 Associates); providing consistent support to the team; handling escalated patient calls; ensuring payments and inquiries are processed timely; conducting audits to ensure procedures are adhered to and patient issues are handled the best possible way; recruiting and hiring of new personnelMay 2011-February 2012: Managed the Charge Preparation & Entry department (14 Associates); ensured accurate and timely coding and entry of patient demographics and billing charges; monitored, enforced and revised departmental policy and procedure manuals

Managed the Customer Support RMA Desk, North America, ensuring defect products get replaced or repaired in a timely manner

Senior Supervisor 2003 - 2006Program Coordinator (left role due to promotion) 2001 - 2003