Ray Schmidt Email & Phone Number

Cranbourne, Vic, Au

Cranbourne, Vic, Au

Notting Hill

Melbourne, Victoria, Australia

Responsible for identifying inefficiencies and providing direction when it comes to developing a booking engine solution that allows the company to both be more competitive in the TenX market space and retire software as part of multiple acquisitions.KEY ACHIEVEMENTSAs a result of acquiring two companies was responsible for comparing the three booking engine features, developing a strategic roadmap that would take the company forward in their offering and reduce overhead costs of maintaining and supporting legacy systemsMAJOR PROJECTSDevelop a new booking engine allowing Equiem to retire existing software resulting in a savings to the company for both support and licence fees.

Melbourne, Victoria, Australia

KEY ACHIEVEMENTSTo meet the agreed contract Equiem needed to create a bespoke TenX platform addressing the client’s needs, my role was to define these requirements, work with several third-party providers and providing ongoing support during the deploymentMAJOR PROJECTSAs part of contract negotiations identifying clients’ requirements and building a platform that will allow the client to attract new tenants to their buildings. Working with numerous third-party providers allowing Equiem to integrate with their software to provide the clients a stranger Tenx platform. These integrations included Request management, Visitor management and public transport information. These integrations were either via a User interface or via single sign on Implement a Visitor Management system

Burwood

Provide guidance whilst challenging the development team around the development and delivery of features from the user, whilst aiding the team to build user stories, acceptance criteria, and demonstrated deliverable sprint goals.KEY ACHIEVEMENTS Transformed development team from continual solution building with no deployment by delivering user stories as vertical slices enabling delivery of usable solutions at regular intervals.Fostered a unique teamwork development approach that motivated individuals to achieve their highest potential, resulting in resolution of issues and an improvement in team cohesiveness and overall performance. MAJOR PROJECTSStreamlined accounts receivable process reducing the requirement of 1.5 persons per day to approx 30 minutes effort daily.As part of an Oracle AP integration discovery workshop team, using both data analysis and process mapping tools identified, documented and presented areas for improvement with recommendations and estimates to existing systems, resulting in an estimated reduction of approx 20% invoice matching failures per annum. In addition and in conjunction with the development team identified the necessary workflows for both Oracle and existing system to interact between each otherStandardised user access to an in-house POS/inventory system from over 6000 users that have also reduced the workload on the helpdesk by automating user access based on job roles that have been created.Developed a user-friendly interface to the Reece system that allowed branch users to quickly access programs the previously required multiple clicks to access and for new users required several days to better understand how to access the applications.

Melbourne, Australia

Managed day to day projects and developed project delivery methodology that would best suit the business, managing expectations around deliverables, identifying risks and implementing risk strategies, whilst providing coaching and development of all new Business Analysts.KEY ACHIEVEMENTS Developed strong and collaborative relationships with vendors, which resulted in ensuring business priorities were communicated and budgets were adhered to, delivering maximum value to the business.Identified process improvement opportunities through root cause analysis and implemented conflict management strategies and change management initiatives, resulting in each project being delivered with minimal conflict.MAJOR PROJECTSDeveloped project strategies to provide more effective product offerings to a major client (Red Energy). The project successfully engaged and managed 3rd party developers and welcomed the service provider with minimal issues.Implemented more effective strategies for a major client (Origin Energy) during a system upgrade, improving existing communications using API. Resulting in project delivery with no impact to the businesses ability to trade.Resolved up to 100 defects during the first two weeks of the Salesforce Go Live launch by implementing ‘Agile’ as a framework and as a solution, which resulted in dramatically reducing existing defects and minimizing future issues.

Melbourne, Australia

Managed a specialist team responsible for delivering a business and process improvement, whilst providing updated and detailed timelines of expectations and defining responsibilities for delivering expectations. Provided elite team guidance and coaching on how to best challenge inconsistencies whilst focusing on understanding business needs and to identify the best way to work and collaborate encouraging positive outcomes.MAJOR PROJECTSManaged WMS project, facilitating relocation of existing warehouses into newly built warehouses, whilst ensuring all system changes, roles and financials were updated prior to the relocation. This project was active for three warehouse relocations.Managed POS project to upgrade New Zealand stores to an equivalent level, which involved coordinating teams across multiple countries and time zones. Resulting in a reduction of support duplication providing an estimated saving of between $80k and $100k.Managed Finance project utilising external developers to streamline the preparation of Business Activity Statements allowing the business to make an initial claim in excess of $4 million and ongoing accuracy in future BAS preparations.Managed Property project where development required both external and internal teams to provide a property management solution which involved migrating property data from spreadsheets and Oracle Property Manager to a Cloud-based solution with integration to Oracle for payments.Initiated and managed IT environment refresh/consolidation, resulting in an estimation of an initial saving of $1 million and ongoing savings of between $40k to $100k per annum.

Melbourne, Australia

KEY PROJECTS (Achievements)Managed the in-store transactional ERP project (POS, quotations, invoicing, credit and accounts) as the lead business analyst, with a budget of $750K and expected turnover of $1B per annum.Developed business case for in-house CRM application and was major contributor to the implementation that forecasted an increase in revenue of $8 million per annum Developed business requirements to allow the clearance of deleted stock providing the business with a savings of approx. $1.5M per year reducing the turnaround of markdowns from 3 days to 1 hour.Automated commercial pricing contracts to allow the pricing team to better-managed account customer pricing.

Melbourne, Australia

Working in a team of Business Analysts I was required to capture and document current work practices allowing the L & D team to develop training/work instructions and where possible identify and document opportunities for process improvements. The areas that I was responsible for included Call Centre, Billing and ITIL processesAchievements:• Strong stakeholder engagement established in short period • Developed a clear understanding of business practices and processes in areas including Call Centre. Billing and IT and document for the L & D team• Accurately documented process flows and Use Cases for the L & D team to create User Guides• Identified and documented opportunities for process improvement • Facilitated and coordinated workshops with large groups • Obtained a strong understanding of the Utilities Industry

Melbourne, Australia

Undertook the development of business requirements, business process improvement and process mapping and design.Developed functional expertise in core applications in accordance with the Enterprise Process Framework while ensuring end-to-end process integration.Developed recommended actions, function design and process change, and the identification of skill or training gaps.Worked with the brand and IT support groups to assist in the identification, delivery and implementation of IT services.Project management of initiatives under $250,000.Actively identify business process improvement opportunities• Process map and re-engineer existing processes to improve business process efficiency • Utilise process mapping, design and re-engineering tools• Facilitate workshop sessions • Identify and assess alternative process solutions that optimise the use of software application solutions• Exploit our investment in existing systems through modifying and re-engineering business processes• Support the development of roadmaps and migration plans to move to common processes and systems Achievements • Document and prioritise defect issues after implementation.• Establishment of relationships from the ground up.• The ability to liaise with the customer identifying their requirements and document in detail for the Technical Support team, as a result customer satisfaction at user level has significantly improved.• Streamlined process to improve productivity.• Performed administrative functions allowing the Technical Support team to concentrate on resolving defects identified • Provided solutions for end users• Performed System and UAT testing• Built a strong Customer Relationship base.• Provide training for both new and existing users.

Melbourne, Australia

Facilitated service restoration as soon as possible while striving to achieve minimal impactActively worked with brands to improve Service delivery and availabilityCommunicated scheduled downtime and impact to the businessWorked towards developing permanent solutionsConducted Post Incident Reviews as a result of major service interruptions to prevent reoccurrence of issuesACHIEVEMENTSEnd to end service management for Coles Express on a day-to-day basis relating to the operations and delivery of IT services.Provided on call support for 600+ sites.Problems with pricing database resulted in review of the process and infrastructure. The end result was an interim relocation of the database while a full-blown project was justified.Heavily engaged in the translation from IT to business and vice versa in identifying requirements.Implemented business impact statement detailing the potential effects to the business during outages and worked with the key stakeholders to minimise impact and risk.Developed and maintained relationships with relevant industry contacts such as Gilbarco, Getronics, and Fujitsu.Project managed infrastructure upgrades for microcode and major data centre power downs engaging all parts of the buisness and IT.

Melbourne, Australia

Interrogate system requirements and implement automation where applicableAnalyse system to for business process improvementProvision of technical support for various departments Change Management on the VMS platformProvide input and system documentation to management and IT skill groupsProvide technical and onsite support on a 24x7x365 Post implementation and post change reviewRoot cause analysisACHIEVEMENTSResponsible for ensuring the integrity of the production batch streams during the relocation of a VMS platform from a satellite data centre to our main data centre. This relocation had to be performed within 48 hours due to the high visibility of the system, with minimal impact to the users.Successful implementation of Unicentre on the VMS platform, allowing a reduction in the manual task for Operations.Major involvement in a Disaster Recovery Practice exercise for System OperationsSuccessfully implemented the critical batch stream for Project Endeavour.As part of the continual rollout for Project Endeavour I was required to replicate three production environments on the test platform simultaneously.Played an active role in problem resolution with both business and service delivery, i.e. Coles Communication Facility, Host Maintenance batch processing, resource locking, backup timings. Responsible for providing recommendations to what batch jobs can be manipulated, moved, and the potential impact/improvement by the recommendations.Reduced potential downtime to Distribution Centres. My role was to attend the site and perform first level diagnostics. This involved resolving the problem, liaising with support group/external vendor, or co-ordinating support to attend the site for problem resolution, and provide updates to both the business and staff at site. Incorporated Coles Communication Facility Operations and Server Management Group into Data Center Operations.

Melbourne, Australia

Melbourne, Australia

Dandenong, Australia

Dandenong, Australia