Ray Schmidt Email & Phone Number

Cranbourne, VIC, AU

Notting Hill

Melbourne, Victoria, Australia

Responsible for identifying inefficiencies and providing direction when it comes to developing a booking engine solution that allows the company to both be more competitive in the TenX market space and retire software as part of multiple acquisitions.KEY ACHIEVEMENTSAs a result of acquiring two companies was responsible for comparing the three booking.

Melbourne, Victoria, Australia

KEY ACHIEVEMENTSTo meet the agreed contract Equiem needed to create a bespoke TenX platform addressing the client’s needs, my role was to define these requirements, work with several third-party providers and providing ongoing support during the deploymentMAJOR PROJECTSAs part of contract negotiations identifying clients’ requirements and building a.

Burwood

Provide guidance whilst challenging the development team around the development and delivery of features from the user, whilst aiding the team to build user stories, acceptance criteria, and demonstrated deliverable sprint goals.KEY ACHIEVEMENTS Transformed development team from continual solution building with no deployment by delivering user stories as.

Melbourne, Australia

Managed day to day projects and developed project delivery methodology that would best suit the business, managing expectations around deliverables, identifying risks and implementing risk strategies, whilst providing coaching and development of all new Business Analysts.KEY ACHIEVEMENTS Developed strong and collaborative relationships with vendors, which.

Melbourne, Australia

Managed a specialist team responsible for delivering a business and process improvement, whilst providing updated and detailed timelines of expectations and defining responsibilities for delivering expectations. Provided elite team guidance and coaching on how to best challenge inconsistencies whilst focusing on understanding business needs and to identify.

Melbourne, Australia

KEY PROJECTS (Achievements)Managed the in-store transactional ERP project (POS, quotations, invoicing, credit and accounts) as the lead business analyst, with a budget of $750K and expected turnover of $1B per annum.Developed business case for in-house CRM application and was major contributor to the implementation that forecasted an increase in revenue of.

Melbourne, Australia

• Working in a team of Business Analysts I was required to capture and document current work practices allowing the L & D team to develop training/work instructions and where possible identify and document opportunities.
• Strong stakeholder engagement established in short period
• Developed a clear understanding of business practices and processes in areas including Call Centre. Billing and IT and document for the L & D team
• Accurately documented process flows and Use Cases for the L & D team to create User Guides
• Identified and documented opportunities for process improvement
• Facilitated and coordinated workshops with large groups

Melbourne, Australia

• Undertook the development of business requirements, business process improvement and process mapping and design.Developed functional expertise in core applications in accordance with the Enterprise Process Framework.
• Process map and re-engineer existing processes to improve business process efficiency
• Utilise process mapping, design and re-engineering tools
• Facilitate workshop sessions
• Identify and assess alternative process solutions that optimise the use of software application solutions
• Exploit our investment in existing systems through modifying and re-engineering business processes

Melbourne, Australia

Facilitated service restoration as soon as possible while striving to achieve minimal impactActively worked with brands to improve Service delivery and availabilityCommunicated scheduled downtime and impact to the businessWorked towards developing permanent solutionsConducted Post Incident Reviews as a result of major service interruptions to prevent.

Melbourne, Australia

Interrogate system requirements and implement automation where applicableAnalyse system to for business process improvementProvision of technical support for various departments Change Management on the VMS platformProvide input and system documentation to management and IT skill groupsProvide technical and onsite support on a 24x7x365 Post implementation.

Melbourne, Australia

Melbourne, Australia

Dandenong, Australia

Dandenong, Australia