Ray Snyder Email & Phone Number

West Chester, Ohio

Cincinnati

• Led successful, on time, complex optimization projects for a 3,000 node MPLS network including VPN aggregation, routing protocol and filtering standardization, simplifying deployment and improving client’s disaster recovery strategy.• Implemented network hardening projects to reduce PE router concentrations, decreasing risk. • Executed transition to centralized order management model for client resulting in a low impact event. Included direct proactive intervention in implementation operations and mentoring inexperienced managers.• Saved client relationship which was in jeopardy because of several serious network outages. Developed and implemented plan to space customer stores across multiple routers, reducing concentration of stores per router and risk for outage. New process allowed client to be better informed about status of repair efforts, providing a clear escalation path and resulting in less anxiety during an outage.• As part of business transition initiative, mentored and trained entry level call center employees who lacked training and experience to deliver service. Impact of transition was minimal to own customer vs. other clients, who were experiencing frequent issues and delivery failures. Personal initiative was adopted as a model for other clients.

Cincinnati, Oh

• Successfully managed e-bonding and customer enablement programs reducing order and ticket intervals.• Matrix managed and developed a cohesive account team, maintaining action registers and items for proactive review with the customer.• Established best practice governance models based on company’s new ITIL business model, embracing best practice standards in telecommunications networking. Explained benefits of each, leading transformation of account team into cohesive unit, with documented action item registers and proactive service improvement efforts. Governance improved communications with client management teams and overall relationship with the client.• Provided seamless transition for new Fortune 500 client which used new product set, resulting in minimal scheduling delays in new store openings. Using online product training, reading technology books and white papers learned the new products. Interviewed sales engineers and previous position incumbent to thoroughly understand customer's business model.

Cincinnati, Oh

Responsible for ordering and implementing all client services from final design to operations.

Cincinnati, Oh

Managed a team of Implementation Engineers responsible for implementing all services sold in the Cincinnati and Columbus Ohio Sales office.