Ray Snyder

Ray Snyder Email and Phone Number

Service Delivery Manager at Logicalis @ LogicalisUS
new york, new york, united states
Ray Snyder's Location
Middletown, Ohio, United States, United States
Ray Snyder's Contact Details
About Ray Snyder

Accomplished project manager with proven abilities to deliver and implement complex services in large scale applications. Established record of team leadership and development with a history of building and maintaining internal and external relationships and turning them into true business partnerships. Experience working in an organization that is very nimble and changes strategic product initiatives annually to match marketplace demand, new technologies and opportunities. Embrace change and accept it as a challenge and new opportunity to excel, enhancing toolkit and flexibility.Specialties: project management, program management,people, account management, business development, consulting, communication, conflict resolution, networking, motivation, negotiating, problem solving,technology, telecom, enterprise networks,managed services, mobile,retail,grocery,PMP, ITILv3, IT

Ray Snyder's Current Company Details
LogicalisUS

Logicalisus

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Service Delivery Manager at Logicalis
new york, new york, united states
Employees:
748
Ray Snyder Work Experience Details
  • Logicalisus
    Retired
    Logicalisus Dec 2022 - Present
  • Logicalis
    Service Delivery Manager
    Logicalis Apr 2012 - Present
    West Chester, Ohio
  • Verizon Enterprise Services
    Lifecycle Project Manager
    Verizon Enterprise Services 2010 - 2012
    Cincinnati
    • Led successful, on time, complex optimization projects for a 3,000 node MPLS network including VPN aggregation, routing protocol and filtering standardization, simplifying deployment and improving client’s disaster recovery strategy.• Implemented network hardening projects to reduce PE router concentrations, decreasing risk. • Executed transition to centralized order management model for client resulting in a low impact event. Included direct proactive intervention in implementation operations and mentoring inexperienced managers.• Saved client relationship which was in jeopardy because of several serious network outages. Developed and implemented plan to space customer stores across multiple routers, reducing concentration of stores per router and risk for outage. New process allowed client to be better informed about status of repair efforts, providing a clear escalation path and resulting in less anxiety during an outage.• As part of business transition initiative, mentored and trained entry level call center employees who lacked training and experience to deliver service. Impact of transition was minimal to own customer vs. other clients, who were experiencing frequent issues and delivery failures. Personal initiative was adopted as a model for other clients.
  • Verizon Business
    Client Program Manager
    Verizon Business 2009 - 2010
    Cincinnati, Oh
    • Successfully managed e-bonding and customer enablement programs reducing order and ticket intervals.• Matrix managed and developed a cohesive account team, maintaining action registers and items for proactive review with the customer.• Established best practice governance models based on company’s new ITIL business model, embracing best practice standards in telecommunications networking. Explained benefits of each, leading transformation of account team into cohesive unit, with documented action item registers and proactive service improvement efforts. Governance improved communications with client management teams and overall relationship with the client.• Provided seamless transition for new Fortune 500 client which used new product set, resulting in minimal scheduling delays in new store openings. Using online product training, reading technology books and white papers learned the new products. Interviewed sales engineers and previous position incumbent to thoroughly understand customer's business model.
  • Verizon Business
    Customer Implementation Project Manager
    Verizon Business 2003 - 2009
    Cincinnati, Oh
    Responsible for ordering and implementing all client services from final design to operations.
  • Mci Corporation
    National Accounts Implementation Group Manager
    Mci Corporation 2000 - 2003
    Cincinnati, Oh
    Managed a team of Implementation Engineers responsible for implementing all services sold in the Cincinnati and Columbus Ohio Sales office.
  • Premier Farnell
    Manager, Corporate Telecommunications
    Premier Farnell 1991 - 1997

Ray Snyder Skills

Telecommunications Managed Services Customer Relations It Service Management Project Management Vendor Management Crm Process Improvement Disaster Recovery Pmp Integration Program Management Customer Service Itil Management Service Delivery Team Leadership Business Analysis Voip Networking Call Centers Mpls Account Management Data Center

Ray Snyder Education Details

Frequently Asked Questions about Ray Snyder

What company does Ray Snyder work for?

Ray Snyder works for Logicalisus

What is Ray Snyder's role at the current company?

Ray Snyder's current role is Service Delivery Manager at Logicalis.

What is Ray Snyder's email address?

Ray Snyder's email address is ra****@****use.net

What is Ray Snyder's direct phone number?

Ray Snyder's direct phone number is +151351*****

What schools did Ray Snyder attend?

Ray Snyder attended Ohio University.

What are some of Ray Snyder's interests?

Ray Snyder has interest in New Technologies, Outdoorsman, Avid Fisherman.

What skills is Ray Snyder known for?

Ray Snyder has skills like Telecommunications, Managed Services, Customer Relations, It Service Management, Project Management, Vendor Management, Crm, Process Improvement, Disaster Recovery, Pmp, Integration, Program Management.

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