In my capacity as a contractor, I provide ad-hoc IT and phone support for individual clients and small businesses; personally delivering expert technological support for clients and local businesses and offering critical maintenance, repair, update, and upgrade services for equipment, hardware, and software. I ensure technological user-friendliness through end-user education and system configuration/customization. Finally, I manage and prioritize support requests, addressing client and customer needs in a timely manner.Key Accomplishments:~ Identified and recommended best-fit incident hardware failure solution, resolving a two-week ongoing transmission and cashflow error in one day.~ Designed and implemented a network and telephone system, providing ongoing support for an innovative remote workforce environment of up to 20 people across the eastern US region.

During this time, I established and governed a technology department, providing leadership and support for all business-critical technologies. I shaped and captained a large information infrastructure system, providing expert direction, maintenance, and support for servers, networks, and telecommunications across multiple sites. Additionally, I defined hardware standards, selected vendors, and selected and purchased equipment; directed and executed desktop and user support for all locations and networks; and ensured integrity and viability of cross-site telecommunications systems.Key Accomplishments:~ Built and established IT department from the ground up, ultimately creating an eight server, 450 PC and laptop network with a Cisco CallManager VoIP multi-site phone system and three dedicated support specialists.~ Controlled and administered Windows servers, Microsoft Exchange email systems, and Windows PCs, providing system and end-user support.~ Designed, created, and launched a Microsoft SQL Server based billing system data warehouse, providing continual maintenance and support for long-term viability.~ Leveraged conventional and Cisco CallManager Voice over IP phone systems, managing data transmission over DSL and Cable as well as vendor contracted fiber optic Wide Area Network.~~~Prior experience with All Care, Inc as a Technical Services Manager / Operations Manager / Senior Programmer Analyst.Key Accomplishments:~ Analyzed, designed, programmed, and implemented insurance systems.~ Delivered technical support for all company needs.~ Created a custom source code version control software system to eliminate simultaneous modifications.~ Eliminated missed error captures by establishing standardized error handling modules.~~~Additional experience as an Information Systems Manager for Gould Electronics, CPPD Division, a Data Processing Manager for MAPI, Inc., and a Programmer and Analyst for Chemineer, Inc. and MDECA. Details on request.