As a Partner SA with a focus on AWS Textract, it is my goal to enable our partners to design solutions for Intelligent Document Processing (IDP) and successfully deploy these solutions reliably, at scale, using AWS-preferred best-practice implementation methodologies.

Provide solution architecture guidance for customer migrating from current on-premises solutions to the Alfresco/AWS platform. Work closely with customer's technical team to understand expected changes in responsibilities and technologies. Assure internal sales team has the understanding and support they need for a successful customer platform migration.

Enable partners and their customers with Hyland's emerging technologies. I thrive on educating partners on the capabilities of RPA by conducting one-on-one workshops to help drive custom POCs and marketing strategies to fit their vertical needs.

● Operate as global services trusted advisor to 12+ commercial sales team, existing customers and prospective customers to validate proposed solutions for leading enterprise content management developer with over $700 million in revenues.● Sr. consultant on the most complex and high risk customer engagements, providing 10+ thorough and accurate services estimates and proposals per month with value over $500,000.● Consult with clients on-site and lead development of discovery questions and differentiators regarding client business processes to identify weakness or redundancy that could be improved through software, establish requirements and formulate delivery strategy. ● Lead formalization of customer solution proposal based on business requirements defined during discovery, including solution outline, as well as contract and pricing agreements and ensure proposal represents company solution delivery best practices. ● Collaborate with sales team to understand client’s critical business challenges, imperatives, and constraints and partner with services team, development, product management and marketing through service lifecycle.● Generate service proposals for opportunities and own process from after RFS is entered through delivery of final proposal to Account Manager, own overall vision for solution, educate customers on products and benefits and ensure lasting comprehension.● Ensure engagement of existing and prospective customers during sales lifecycle through continuous communication via telephone, e-mail and in-person, and provide continuity for customer and solution from pre-sales to post-sales implementation.

● Understood, defined, and optimized capture solution set for deployment by Global Services team, drove solution’s vision and adoption through shared knowledge, customer feedback, internal requirements, new technologies, and market assessments.● Act as trusted advisor and knowledge source to customers and implementation resources and consulted on 4+ key client projects.● Architected, tested and documented new methodology for processing AP Invoices using multiple products, collaborated with development team to establish best practices and created 3+ versions of documentation used for various levels of technical details.● Applied technical expertise and extensive industry experience to serve as advocate for specific solution or solution line by creating compelling messages, including presentations and internal website, to demonstrating benefits and capabilities.● Defined and validated implementation solutions, collaborated with 35+ people in various teams, including development, services and training and served as focal point for documenting service requirements and advocated effectively for resolutions.● Synchronized best practices content for sales and services teams across multiple verticals, including commercial and healthcare.● Own solution vision to ensure alignment with company by setting best practice standards for implementation approach, creating internal awareness of solution and ensuring continuous improvement.● Coordinated solution release communications by defining expectations for services teams, and coordinating work with development and sales teams to promote solution both internally and externally to ensure cohesive messaging.● Represented company as solutions expert at customer meetings, quarterly webinars and at industry and company events.

● Defined, optimized, and owned AP solution vision for premier ECM provider client, incorporated customer feedback, internal requirements, new technology and market demand to deliver world-class solution that automated, streamlined, and reduced costs.● Supported alpha, beta, and controlled launches for AP solutions, gathered and prioritized customer feedback for roadmaps, owned solution vision, ensuring alignment with the company and solution vision and advocated vision to all departments and customers.● Documented and prioritized features of new all-in-one platform that combined 3 best capture products through deep dive analysis of each product, including product parameters and settings and coordinated with various teams for feedback and documentation.● Rescued 2 major clients from declining capture performance within 4-month period by analyzing their end-to-end process and identifying errors in existing configurations and delivering solutions.● Collaborated with solution designers and product management team to define and document an exceptional user experience.● Worked closely with sales and development teams to plan and prioritize AP process workflow and product licensing content.● Exemplified customer focused mentality while ensuring solutions had significant business value and collaborated with 3+ teams to assess tradeoffs between technical implementation, customer and market needs and cost and business issues.● Developed customer training and documentation and created new online training sessions available to over 15,000 customers.● Acted as customer, sales, and operations subject matter expert and represent company as domain and solutions expert at customer meetings, industry and company events and other information sessions.

● Managed 20-person team of capture integration engineers responsible for entire process, including discovery sessions, writing solution specifications, developing custom solutions, implementing solutions and delivering training on-site with customers.● Successfully navigated Hyland’s acquisition of AnyDoc and resulting 400% increase in custom solution projects maintained client engagement wait time to under 10 weeks.● Optimized department budget and resource allocation by correctly estimating project timelines and maintaining 60% billable rates.● Acted as lead integration engineer of Professional Services Group and assisted with pre-sales analysis and proof of concept.● Coordinated projects with 300+ domestic and international resellers and customers across U.S. and Europe and created and negotiated 15+ solution specifications and documentation (SOW’s) per month for customers.● Wrote policies and Procedures for Professional Services Group, including discovery guides and implementation best practices.● Reviewed project progress reports and reviewed work completed by direct reports and guided and developed staff, held weekly training sessions and solutions reviews, acted as trusted mentor and conducted on-site customer trainings.

● Managed employees in Professional Services Group and provided resellers and end users with professional services. ● Supervised team to develop and manage 20 project plans for all work performed by Professional Services Group, ensured all projects and reporting were completed correctly and timely.● Drafted Scope of Work documents (SOWs) in a timely manner and reviewed and provided feedback on SOWs written by other staff.● Developed and implemented methods and techniques to streamline services without minimizing quality and timeliness of services and created tools, documentation, webinars to assist customers and enhance the customer experience.

● Performed on-site customer analysis for project specifications, developed and implemented 60+ solutions according to contract specifications, including in AR/AP, loan processing, EDI Medical Transactions and Document Imaging and Management (OCR).● Transitioned customers from implementation to production support, conducted advanced product training for domestic and international clients and provided third level support for customer specific issues.● Delivered AP/AR automation solution for leading industrial supplies client to allow 50% headcount reduction within 1 year and following years of tuning, solution continues to process with 75% of 25,000 daily invoices and check processed untouched.