Ray Teoh Email & Phone Number

Penang, Malaysia

Penang, Malaysia

Penang, Malaysia

Account Management for 2 telesales program & 1 Technical Support project. The role requires me generate sales among client accounts, including upselling and cross-selling. I operate as the point of contact for Global Clients. Adding to the above, I develop and maintain long-term relationships with client accounts and ensure clients receive requested products and services in a timely fashion. Ensuring project’s performance are in-line with KPIs and business retention.• Established… Show more Account Management for 2 telesales program & 1 Technical Support project. The role requires me generate sales among client accounts, including upselling and cross-selling. I operate as the point of contact for Global Clients. Adding to the above, I develop and maintain long-term relationships with client accounts and ensure clients receive requested products and services in a timely fashion. Ensuring project’s performance are in-line with KPIs and business retention.• Established operational priorities to guide department performance and meeting KPIs.• Used well-organised Lean Six-Sigma methodologies to efficiently manage project needs & improvements.• Identify potential project growth for project by 15%-20% year over year.• Identified, addressed and either resolved or escalated project issues.• Reported regularly on project data and kept client & leadership informed of progress through WBR, MBR & QBR.• Outlined and implemented plans to meet client & operational targets.• Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.• Governance on MSA & SOW, including drafting SOW & Addendums for new clients / projects.• Maintaining a good understanding of clients and their business strategies• Identifying potential new clients and business opportunities• Coordinate with all operational functions to ensure project are performing to client’s KPIs and target. (QA, Operation, Training, Workforce management, Finance, HR, IT, Digital Transformation, and others.Achievements:• Successfully grew project by 70% increase on headcounts & generating +15% Profit margin, which resulted a revenue of 4.5million MYR.• Fully implemented Lean Six Sigma process to improve productivity by 25%, resulted a $15,000 savings for client.• The LSS implementation was later nominated as APAC Top 5 Best LSS projects within the organization. Show less

Penang, Malaysia

Professional Sales manager in Logistics/Supply Chain, responsible for providing high level service tp existing customer, ensuring customer retention, and developing new accounts & business.• Developed unique sales strategies tailored to customer needs.• Achieve Sales Target/Plan by 140% on the 1st full year, generating sales revenue through conversion and new business penetration.• Expanded client bases and built loyalty through exemplary customer service.• Consistently… Show more Professional Sales manager in Logistics/Supply Chain, responsible for providing high level service tp existing customer, ensuring customer retention, and developing new accounts & business.• Developed unique sales strategies tailored to customer needs.• Achieve Sales Target/Plan by 140% on the 1st full year, generating sales revenue through conversion and new business penetration.• Expanded client bases and built loyalty through exemplary customer service.• Consistently exceeded sales targets through focused approach to regular customer interaction.• Established positive client relationships through strong customer rapport building and interpersonal skills.• Maintained productive relationships with existing customers through exceptional follow-up after sales, resulted achieving 118% of year sales target.• Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.• Negotiated and closed deals with minimal required support from sales and finance managers.• Generated sales by prospecting leads, cold calling and closing deals.• Demonstrated strong communication and time management skills to meet and exceeded sales targets.• Establishment of rapport and good communication with clients’ decision makers, understand customer’s business and strategy, tailor-make and adjust logistics solutions according to customer needs• Understand market situation, competitors’ strategies and advantages, make corresponding strategy for competition, product differentiation, market and product positioning, so as to maximize company competitiveness, interests and benefits Show less

Industrial expert in providing heating elements solution to all customers within northern Region of Peninsular Malaysia. • Discussed equipment needs and system requirements with customers and engineering teams to provide better sales support and offer customised solutions.• Crafted and delivered persuasive presentations and demos communicating value propositions to prospective buyers to close leads.• Worked with product teams to create specification sheets and sketches for customer… Show more Industrial expert in providing heating elements solution to all customers within northern Region of Peninsular Malaysia. • Discussed equipment needs and system requirements with customers and engineering teams to provide better sales support and offer customised solutions.• Crafted and delivered persuasive presentations and demos communicating value propositions to prospective buyers to close leads.• Worked with product teams to create specification sheets and sketches for customer approval, initiating production activities for placed orders.• Prepared accurate customer quotes and cost estimates for ordered goods and services to coordinate billing and shipping to clients.• Attained sales goals and quotas by generating high-quality leads, following up after initial contact and securing and fulfilling customer orders.• Modified services to meet customers' technical needs and close sales deals.• Recommended new and improved products to customers and explained benefits, outlining applicable promotional offers to drive purchases. Show less

Responsible for selling the company's products (Engineering related Information) and/or services via telephone or electronic means to accounts both existing and new in Asia Pacific region • Maximizes revenue and customer satisfaction within assigned territories / verticals. (China, Singapore, Philippines, Indonesia, Vietnam & Thailand)• Liaised with potential customers to determine needs and provide recommendations.• Prepared quotes with accurate and competitive pricing to drive… Show more Responsible for selling the company's products (Engineering related Information) and/or services via telephone or electronic means to accounts both existing and new in Asia Pacific region • Maximizes revenue and customer satisfaction within assigned territories / verticals. (China, Singapore, Philippines, Indonesia, Vietnam & Thailand)• Liaised with potential customers to determine needs and provide recommendations.• Prepared quotes with accurate and competitive pricing to drive conversion.• Determined prospect needs to provide information on suitable products and services.• Documented orders and facilitated deliveries following special requests of customers to increase loyalty and retention.• Performed targeted prospecting and networking to acquire new clients.• Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.• Sustained customer base by facilitating market research to formulate brand strategies.• Developed engaging sales pitches to promote products and services of company.• Participated in sales training and workshops to amplify skills and leverage productivity.• Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts. Show less

Penang

Responsible for providing technology solution to direct consumer for both MY & SG. Also processing internal EPP purchases, along with DELL retailer.• Responded promptly to customer requests, identifying needs and resolving issues to enhance client satisfaction.• Proposed and helped implement new and innovative strategies to meet and exceed department's profit and revenue targets.• Actioned managerial feedback quickly to achieve performance goals.• Identified cross-selling… Show more Responsible for providing technology solution to direct consumer for both MY & SG. Also processing internal EPP purchases, along with DELL retailer.• Responded promptly to customer requests, identifying needs and resolving issues to enhance client satisfaction.• Proposed and helped implement new and innovative strategies to meet and exceed department's profit and revenue targets.• Actioned managerial feedback quickly to achieve performance goals.• Identified cross-selling opportunities through ongoing customer needs analysis.• Maintained relationships with customers by providing ongoing support, information and guidance.• Surpassed sales and customer service targets, consistently exceeding established KPIs. Hitting 135% of sales target in FY12• Devised promotional offers and discounts to peak customer interest.• Processing EPP (Employee purchase program) for internal DELL Employees and also over 300 companies that participate in DELL External EPP promo.• Practice up-sell & Cross-sell during sales cycle. Show less

Penang, Malaysia

Point of contact for assigned customers (DELL & DELL’s supplier) coordinate customers’ enquiries, sample request, attend to complaints, and shipment handlings and also perform follow up actions. In 2019, was designated to B. Braun project as Supply Chain Exec.• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.• Work closely with B Braun supply team to trouble shooting (order execution) on any order mismatch, incomplete order or… Show more Point of contact for assigned customers (DELL & DELL’s supplier) coordinate customers’ enquiries, sample request, attend to complaints, and shipment handlings and also perform follow up actions. In 2019, was designated to B. Braun project as Supply Chain Exec.• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.• Work closely with B Braun supply team to trouble shooting (order execution) on any order mismatch, incomplete order or pack-size issue or in any relevant issue.• Dealt with complex complaints professionally and politely, resolving issues with favourable solutions.• Provided customers with advice and guidance to increase customer satisfaction and loyalty.• Identified customer needs by listening attentively and connecting to relevant departments or personnel.• Contacted customers to provide updates on orders and purchases, updating CRM system with notes on conversation.• Identified problem areas for customer care department and presented ideas for improvement.• Kept strong knowledge of product range details to efficiently answer customer questions.• Planned own workload to meet deadlines and changing priorities.• Developed rapport with customers quickly to identify needs and provide solutions.• Built and maintained strong working relationships with colleagues to help deliver exceptional customer service. Show less