Customer service using action to meet the needs of customers for care and or assistance, emotional support, and information in a courteous and respectful manner.Clinical Operations-entering electronic check-in patients and ensure appropriate forms are in the correct locations to facilitate clinic flow. Also to apply HIPAA rules and regulations to patient data.Scheduling per doctors orders as well as appropriate desired date. Timely cancellation and No-Show of scheduled appointments and conducts insurance interviews to collect 3rd party information. Error reports auditing valid complaints and supervisory review. As a medical support assistant knowledge is needed of agency procedures, policies, and directives. I also have knowledge of computer and data base software programs. The ability to read and apply rules and regulations as they pertain to release of information under the privacy act. Good listening / Communications skills along with ongoing improvement are need to be a fully successful medical support assitant.

Second shift operations, to include but not limited to hiring/training/reviews/pay/time sheets/production/safety/Quality/daily management meetings/overall second shift operations/morale and the well being of shift personal.