Ray is Chief Operating Officer for the Counselling and Psychotherapy Central Awarding Body (CPCAB) which is the largest UK provider of counselling qualifications and the only awarding body in Europe to specialise in the field of counselling and psychotherapy. He has worked within educational management for many years and taught at various levels to a range of audiences. Ray also has a wealth of experience as a therapist delivering both directive and person centred interventions within the substance misuse field and in private practice. His special interest is in the use of therapeutic language and its impact on relationship and change; particularly with how relationships are formed within therapy. Over the years Ray has also become interested in how non-counselling healthcare professionals build relationships with patients. He has a passion for encouraging the development of clients, staff, students and organisations and looks to achieve this through collaboration with others promoting both autonomy and empowerment. Ray van der Poel PGCE (PCET) BSc (Hons) PDHyp Dip Coun