Ray Vaughn Email and Phone Number

SGS Testcom, Inc. was established in 1994 for the purpose of providing motor vehicle inspection and maintenance services to government entities, today with sales exceeding $30 million.

Account Manager responsible for developing long term partnerships with customers to supply and manage their MRO procurement.• Create tailored and cost effective solutions that impact customers’ bottom line. • Consult with customers and expert team of product support representatives to discuss specific product-lines, professional training and development programs.• Provide customers with cutting-edge technologies and efficiencies.

Sell and support directly with AEC firms implementing Autodesk software for BIM / Civil projects.

As the Sales Learning and Performance manager I am responsible for developing and executing all learning services solutions for sales employees within DMT. I work with DMT Leadership (Sales, Operations, Marketing, Product Management, Service, and Engineering) and consult on full organizational effectiveness solutions affecting structures, systems and processes to improve overall business and people performance.

Partnered with the DSVP to ensure that the needs of the sales force within the Northeast were being met, while at the same time ensuring the Pitney Bowes Learning requirements were being met.Managed the development of sales force in 7 districts to increase division performance and results.Identified needs to create and implement customized learning solutions to enhance effectiveness of division.Launched new products and processes across the organization to ensure consistent selling and business practices.Evaluated training effectiveness and impact to target improvements in course design and delivery.Conducted programs to reinforce the development of high potentials and building of leadership bench.

As a National Development Director I was responsible for planning, implementing and auditing of all field-delivered training activities for all learning plans for the entire United States. Lead Division Development Manager Team in organizational training analysis resulting in an annual training strategy, and a training plan aligned with the business objectives. Contribute in developing and implementing of Sales Training Strategy and design and implementation of learning approach for leadership training. Developed and directed National training plan activities and objectives ensuring successful implementation against performance goals. Designed and implemented a human performance technology model-an approach for improving performance, organizational effectiveness and productivity improvements. Designed and implemented a knowledge management system.Developed, implemented, and monitored competency certification process.Primary liaison for Tactical Marketing for product launches and field execution. Ensured all field personnel are properly trained on new products prior to product launch. Support other tactical initiatives as required.Established a method for ongoing evaluation for field-curriculum to assess validity of content and overall business performance and impact. Provided feedback to Curriculum Development Team.Established an ongoing evaluation method for Division Development Managers instructional and facilitation skills. Investigated, recommended, utilized appropriate technologies for training delivery i.e. CD or web-based, broadcast of self-paced as well as classroom.Managed a $2,500,000 budget Lead projects for Sales Training

As a Division Development Manager I partnered with the DSVP to ensure that the needs of the sales force within the Northeast were being met, while at the same time ensuring the Pitney Bowes ED & P requirements were being met.Managed the development of sales force in 7 districts to increase division performance and results.Identified needs to create and implement customized learning solutions to enhance effectiveness of division.Launched new products and processes across the organization to ensure consistent selling and business practices.Evaluated training effectiveness and impact to target improvements in course design and delivery.Conducted programs to reinforce the development of high potentials and building of leadership bench.

Directed and implemented training activities in the Northeast Sales Division. As a member of the Division staff ensured that company wide and divisional strategies and objectives were being met. Was involved in various different task forces in Home Office and the Field to effect change.Developed and implemented new manager training program for the Division. The class encompassed not only the various product categories, but also various strategic and career growth opportunities within their areas.Developed and implemented new hire cluster training classes in different areas throughout the division.Created various different training classes throughout the Division when areas of need arise (i.e. Laptop training in NYC and Lotus Notes training in Huntington).Coached and counseled managers on MPI (Managing Performance Improvement).Managed and reviewed the SE progress throughout the division.Helped implement and track the CPC (Certified Postal Consultant) certifications throughout the division.Helped districts with TDA and structure to ensure the most efficient plan was in place to maximize quota attainment.

As a Field Sales Manager was responsible for 7 Sales Representatives, which included territory; Also maintained own personal sales territory. Directly responsible for understanding and implementing TDA software for the entire district.Helped develop and implement new hire training in the district, which included postal education, mailing systems products, leasing, selling skills, time and territory management, and various other job related activities. Conducted various postal knowledge seminars in district and at PCC customer trade shows.Coordinated various new product launches throughout the district. Consistently within 10% of forecast on a monthly basis.Attained over 100% of quota each year, except for first year in which my team was 97% of quota.Conducted routine SEP meetings to direct and manage sales team.Participated in SIP meetings and worked with Service to ensure quality installations and customer needs were being met.

Managed territory by meeting customers needs offering them the wide range of mailing systems products. Advanced through the sales progression from an Associate Area Sales Representative to an Area Sales Representative to the added responsibilities of an Associate Manager with three Sales Representatives reporting to me. Sales Representative of the Month a number of times in the district and was #1 in Weighing sales 2 years in a row.

Telemarketing sales representative responsible for calling on attorneys and accountants throughout the U.S. and offering them Bankruptcy and Income Tax software. Needed to ensure the customer’s computer system was compatible with our software. Had the lowest return rate of sales in the department.

Account Executive and then Sales Manager for mailing list broker on eastern Long Island. Managed established accounts such as Security Pacific Finance Corp., Penn State University, and Battelle Seminars on how to target mailing list to promote the customers programs.