Ray Westerheide Email & Phone Number

• Contractual Technical Work• Various technical jobs ranging from low voltage CAT5 insertion, Fiber Optic testing, High volume PC assembly and set up.• Computer refurbishing and additional miscellaneous technical support.

• Providing Technical Support for DLNA, IP, and DNS protocols and simplifying the technical steps required to help walk customers through reconnecting their electronic internet ready devices back on to the Netflix servers. • Taking and adjusting payments for customers as well as assisting in opening or cancelling Netflix accounts.

• Managed a team of up to 20 customer service agents, handling escalated calls and advanced troubleshooting. Assisted and supported agents when handling challenging calls.• Greeted Dell clients and utilizing my training and experience to resolve technical issues. Made a conscious effort to keep our clients’ systems working at optimum efficiency while delivering the best customer experience possible.

• Maintained International client relations, Filled purchase orders for clients, Created Access client database to increase accuracy in productivity.• Provided concierge services for clients who were new to the area and our business.• Created, designed, directed, and edited assembly and production video.

• Maintain legal files, Network security and server integrity.• Order case records for attorneys, and created a more efficient database for file management. • Open the office every morning and secured the premises in the evening.• Maintenance and Repaired all office computers for optimal performance. Running backup/restorations regularly.

• Opening and securing the Computer Library.• Maintaining the Computers hardware and software.• Keeping all the system securities up to date.• Backing up and restoring systems regularly to ensure optimal efficiency.

Technical Certification

Bing Ads Accredited

Associate Of Arts And Sciences (Aas), Computer And Information Sciences And Support Services

Autocad

Mechanical Engineering