Ray Wicker Email & Phone Number

Greensboro/High Point, NC

• 5r4tttttttLead projects to provide system/functional support for current clients and short/long term solutions for operational and system related opportunities. Create cost/benefit analysis and solution recommendation.
• Lead and Support large scale system/operational integration projects, contributing to solution implementation successes with Large/Medium profile customer accounts.
• Provide System/Operational Support and leadership to increase system and operational efficiencies in Distribution and Manufacturing work settings.
• Participate in Quarterly Business Reviews. Face to face business meetings with our clients to discuss quarterly metrics, issues, accomplishments and strategic partnership plans.
• Create technical specification/mapping, release notifications and training/work instruction documentation.
• Perform system troubleshooting for customers using TOAD for Oracle and a variety of other tools. Provide Ad Hoc Queries as needed for internal and external customers.

Greensboro/Winston-Salem, North Carolina Area

• Berkshire is the leading global supplier of contamination control supplies for critical care environments.Responsible for all IT aspects of the company. This includes Servers, Infrastructure, Phones, ERP software, etc..
• ERP Upgrade (Lawson M3)
• Phone System upgrade to Avaya IP phones
• VMWare & EMC SAN Server Consolidation
• Completed a Cat5 rewiring and installation project in the Massachusetts Office
• Barcoding and implementation of a Warehouse Management System

Danville, Virginia Area

• IT Manager, Unique Industries, Blairs VA 2002-2005Unique is the largest supplier of Party Goods in the United States with additional locations in PA, Canada, and the UK. The Blairs facility exceeds 950,000 square feet.
• Project Manager for JD Edwards, RFSmart, and ConnectShip Implementation
• Partner with Customers to gain supply chain efficiencies
• Application Programming and Administration using MS SQLServer 2000, VB, and Access
• Integral member of Operations group which leverages technology to solve business challenges
• Implement, Support, and Enhance wireless computers, terminals and other advanced technology

Greensboro/Winston-Salem, North Carolina Area

• Installed and supported LAN/WAN for all remote offices.
• Managed staff of 12 that provided Help Desk, Network, Training, and Programming services to 400+ users.
• Developed a corporate Intranet that provides static information as well as live reports and business decision support data (SQLServer OLAP).
• Implemented Customer Relationship Management and Call Center systems
• Supported Sales/Marketing, Manufacturing, Warehousing, and Research & Development divisions.Project Manager for Sales Force Automation and Audit system Developed Tablet computer based system to gather data on.

Music & It

As, Music