Ray Wicker Email & Phone Number

Greensboro/High Point, Nc

5r4tttttttLead projects to provide system/functional support for current clients and short/long term solutions for operational and system related opportunities. Create cost/benefit analysis and solution recommendation documentation as necessary for Work Order/Statement of Work projects.• Lead and Support large scale system/operational integration projects, contributing to solution implementation successes with Large/Medium profile customer accounts.• Provide System/Operational Support and leadership to increase system and operational efficiencies in Distribution and Manufacturing work settings.• Participate in Quarterly Business Reviews. Face to face business meetings with our clients to discuss quarterly metrics, issues, accomplishments and strategic partnership plans.• Create technical specification/mapping , release notifications and training/work instruction documentation.• Perform system troubleshooting for customers using TOAD for Oracle and a variety of other tools. Provide Ad Hoc Queries as needed for internal and external customers.

Greensboro/Winston-Salem, North Carolina Area

Berkshire is the leading global supplier of contamination control supplies for critical care environments.Responsible for all IT aspects of the company. This includes Servers, Infrastructure, Phones, ERP software, etc. Responsible for contract negotiations with vendors. Reported to the COO and interfaced0 with the Board of Directors on a regular basis.Examples of Projects completed• ERP Upgrade (Lawson M3)• Phone System upgrade to Avaya IP phones• VMWare & EMC SAN Server Consolidation• Completed a Cat5 rewiring and installation project in the Massachusetts Office• Barcoding and implementation of a Warehouse Management System• Implemented Microsoft CRM• Various Server Refreshes• IBM I (AS/400) upgrade. Also Systems Administrator• Implemented a SharePoint intranet• Migrated Email, SharePoint and other systems to hosted cloud environment

Danville, Virginia Area

IT Manager, Unique Industries, Blairs VA 2002-2005Unique is the largest supplier of Party Goods in the United States with additional locations in PA, Canada, and the UK. The Blairs facility exceeds 950,000 square feet of warehouse space and ships 30,000+ cases of product a day. A computer controlled conveyor transports, sorts and delivers to 72 lanes in the shipping area. Additional interfaces are in place for ERP (JD Edwards), Pick to Light, Parcel Systems, etc.• Project Manager for JD Edwards, RFSmart, and ConnectShip Implementation• Partner with Customers to gain supply chain efficiencies• Application Programming and Administration using MS SQLServer 2000, VB, and Access• Integral member of Operations group which leverages technology to solve business challenges• Implement, Support, and Enhance wireless computers, terminals and other advanced technology• Manager for all user support, LAN/WAN, Server, and PC management• Advanced knowledge of Bar Coding, Warehouse Management and Conveyance Systems.

Greensboro/Winston-Salem, North Carolina Area

• Installed and supported LAN/WAN for all remote offices.• Managed staff of 12 that provided Help Desk, Network, Training, and Programming services to 400+ users. • Developed a corporate Intranet that provides static information as well as live reports and business decision support data (SQLServer OLAP).• Implemented Customer Relationship Management and Call Center systems• Supported Sales/Marketing, Manufacturing, Warehousing, and Research & Development divisions.Project Manager for Sales Force Automation and Audit system Developed Tablet computer based system to gather data on restaurant cleanliness. System includes food safety and sanitation performance audits, contact management, administrative tools, and email. Implemented Enterprise Application Integration Project linking the order, inventory and customer master list in customer service and ERP solutions. Project resulted in reduction of errors, immediate access to inventory level and order status for the customer service team, and an average reduction of one day for order processing. System eliminated two order entry positions with annual savings in excess of $80,000.Project Manager for Business Unit Consolidation Project. Integrated, tested, and trained users for project that merged two sales forces into a combined team. Developed Territory Management System Researched, obtained and implemented a database driven system which integrates with the customer service database and other systems enabling field sales to assign territory boundaries based on qualitative and quantitative analysis.

Music & It

As, Music