Responsible for new equipment and aftermarket sales for Ametek Solidstate Controls UPS, Inverters, Battery Chargers, AC & DC system in the region.

Reporting directly to the Client Service Director in USA HQ, fully responsible for International Service Sales and Service Operation for Ametek Uninterrupted Power Supply System (UPS)/ Inverters/ Battery Chargers. Major installations base are mainly Oil & Gas, FPSO, Power Plants including Nuclear Power Plant for existing Customers in Asia Pacific including Greater China and Taiwan, Middle East and Africa.Key ResponsibilitiesPush for preventive maintenance contract and list of recommended spare parts to the end users.Manage & improve International service businessSetting long-term and short-term financial goals for International service business.Key account management and channel partner management.Customers discovery and customer's satisfaction survey.Organize training for partners and end users.Career planning for Service Engineers.Major AchievementsImproved service revenue from US$750K from year 2004 to US$5.2 M in year 2014.Secured new PM10 contracts from China nuclear power plant, Indian RGPPL and Equate Kuwait for the first time.Secured Master Service Agreement for the time and materials with Chevron Bangladesh and Chevron Indonesia.

Project and service sales to the Commercial and Industrial Market due to their existing projects are focus mainly on Government sectors, my role is to penetrate the company service offering into the Commercial and Industrial Sectors.Key ResponsibilitiesBuilding relationship with commercial building management companies and property developers.Major AchievementsEstablished relationship and create new opportunities coming from Malaysia and Brunei.Secured annual M&E contracts ($150k) from main contractors.

This is a contract role for a specific mega projectKey ResponsibilitiesTo manage one of the Mega Government project proposal in the area of total site monitoring and control system package, linking Island-wide underground water and sewage water in the Singapore island.Major AchievementsAchieved on time completion of project proposal and multiple rounds of interview with project consultant.

Head hunted to work as the service business development manager in Tyco. Due to new integration and acquisition, there are many gray areas especially in the field service, the company need an experience service manager to look after the business integration.Key ResponsibilitiesDevelop benchmarks, establish challenging but achievable goals and initiate CRM programs for the service business in Singapore.Manage Singapore service market sales & marketing initiatives.Establish new customers, review, and formulate proposal, system upgrading and maintenance contracts.Regular Customers’ Satisfaction Survey, CRM Initiative and providing corrective action plan.Major AchievementsExceeded target of S$ 12 Millions in fiscal year 2002Exceeded target of S$ 14 Millions in fiscal year 2003Customer’s satisfaction improved from 65% in year 2001 to 72% in year 2002.

Reporting directly to the South East Asia General Manager in Singapore, responsible for both Home & Building sales and operation division in Malaysia.Key ResponsibilitiesResponsible for Honeywell Malaysia Home & Building division overall sales and service business plan. Spearhead Malaysia country business development Plan.Identify and appoint potential channel / business partners in Malaysia by geographical coverage. Manage customers’ satisfaction survey and provide corrective action plan.Major AchievementsExceeded service sales target of US$ 1 Million in Year 2000Achieved sales target of US$1.2 Millions in year 2001Exceeded Country sales target of US$ 8 Millions in year 2001.Exceeded country sales target of US$ 10 Millions in year 2001.Operating profit for service department improved from negative (US$15K) in 1998 to US$28K profit in 1999 and further improved to US$78K profit in year 2000. Service revenue/employee increase by 20%10 new service contract after 20 months in Malaysia.Honeywell Speaker for Malaysia Energy Convention 2000, approximately 300 audiences attended the convention.

(Building Automation / HVAC Controls / Fire Alarm System / Security Access Control / Energy Management)Overseeing the entire Honeywell Home and Building service operation team within the South East AsiaKey ResponsibilitiesManage overall regional service division P&L in South East Asia.To drive Service best practices and policies, optimize Customers’ service performance across the region.Accurately recording service times, job costing and invoicing in the service department..Develop and implement strategic operating plan to improve service revenue.Manage all service contracts in the region.Improve customer retention, manage customers’ satisfaction survey and provide corrective action plan.Formulate ISO 9001 procedure for South East Asia service division. Service organization productivity plan and KPI.Major AchievementsExceeded US$ 9 Millions revenue in year 1998Operating profit improved by 400% in 1996 and won the service manager of the year among other Asia Pacific group.Maintain EBIT growth by 20% every year.Meeting regional P&L plan every year from 1996-1999.Obtained ISO 9001 certification in November 1998Customer Satisfaction Index improved by 12% from 70% in 1996 to 82% in 1999.Build up a strong technical support team for service department.Secured major service contracts from Suntec City and Pontiac Marina worth over 2 Millions.Improved materials cost saving by improve the workshop repair work flow.n and set KPI.>Following up on all outstanding issues.

(Building Automation / HVAC Controls / Fire Alarm System / Security Access Control / Energy Management)Promoted from senior service engineerKey ResponsibilitiesManage service calls management and service engineer deployment.Manage all service and maintenance schedule for service rngineers.Identify training needs for service engineers.Improve customer’s satisfaction by regular customers visit.Provide technical support for Honeywell South East Asia.Setting up service workshop to improve service turnaround time.Major AchievementsNominated as a system trainer to train Honeywell Taiwan service engineers in 1995 and to training for service engineers from Honeywell Thailand in 1996.Zero service staff resignation record since 1992.Setup a proper service workshop in 1994 and save thousand of dollars in service spare parts in a year.

(Building Automation / HVAC Controls / Fire Alarm System / Security Access Control / Energy Management)Perform system troubleshooting, preventive maintenance for building automation, fire alarm and control System.Handle service calls.Service and maintenance schedule and rectify customers’ concern.Conduct training for new service staff.Conduct new product testing and evaluation.Provide technical support for service sales personnel.Major AchievementsPromoted to a team leader, leading 4 service teams and 32 service engineers in South East Asia.

Hard disk drives testing and product yield improvement.Process implementation and process change documentation.Failure diagnostic and recommendation for process improvement.