Raymond Carrasquillo Email & Phone Number

New York, United States

New York City Metropolitan Area

Respond to client calls and emails in a timely manner and provide technical support to troubleshoot network, computer and telecommunications issues. Provide on-site support to install or upgrade core network devices like routers, firewalls, and switches as needed. Document all work in detail and maintain accurate records of clients systems and configurations.

Brooklyn, New York, United States

Work with a team to prepare end user devices windows/mac laptops, chromebook, IPADs and phone systems. Create and update tickets using ConnectWise, and work on school technology equipment. Communicate progress and roadblocks to team and project leaders, install pre-configured equipment, and assist with new ISP circuits. Setup and configure network for clients and ensure connectivity service with ISP.

New York City Metropolitan Area

• Identified accessibility issues, providing solutions to successfully meet federal and local accessibility standards. • Provided NYCHA with knowledge of accessibility guidelines to better direct NYCHA’s team of architects, inspectors, and contractors. • Advised NYCHA on its transition units to privately funded programs, creating a reporting mechanism to monitor accessibility progress.

New York City Metropolitan Area

• Coordinated a team to aid individuals with disabilities in accessing public housing, meeting their mobility needs in their residential community. • Managed accessibility projects worth up to $2Million to remove barriers and enhance mobility within public housing, ensuring compliance. • Lead the conversion of approximately 2,300 fully accessible units to meet federal and local standards. • Conducted comprehensive assessments to gather data on physical and financial requirements, enabling the development and implementation of effective strategies to enhance mobility within public housing facilities.

New York City Metropolitan Area

• Assisted the VCA Coordinator by conducting statistical and financial analyses on data gathered from various sources, with the objective of properly allocating assistance to families and public housing communities. • Supported strategic plans aimed at enhancing day-to-day operations and successfully achieved federal accessibility standards milestones. • Reviewed all mobility impaired related cases, to determine appropriate action on improving mobility for residents with impairments by creating work descriptions to incorporate in a project contract.

Certification, Information Technology

Activities and Societies: PerScholas Alumni, JCC of Staten Island At Per Scholas, I am learning to be a part of a thriving workforce.

Business Administration And Management, General