• Identifying, developing and directing the implementation of bank strategy by developing The National Commercial Bank (SNB), culture and vision.• Building client relationships that result in revenue and profitability growth and reporting on successes and areas needing improvements and acting as the primary spokesperson for the organization and Identifying and mapping business strengths and customer needs.• Analyze customer care data and statistics to obtain results useful in taking key business decisions.• Maintain high customer satisfaction and Support mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.• Spearhead all bank activities while overseeing the growth and profitability of the firm.• Manage growth of new business and maintain existing business , also directing administrative operations.• Review team member’s performance weekly and establish individual growth plans.• Reporting to the board, providing market insights and strategic advice.

• Leading The National Commercial Bank Service activities in accordance with overall bank objectives, business plan and annual budget .• Improve and optimize processes and policies in support of organizational goals.• Achieved high level of customer satisfaction and motivation within The National Commercial Bank (NCB).• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.• Developing objectives while aligning with The National Commercial Bank (NCB) strategy – through Communicate with customers to identify their expectations and make appropriate adjustments to meet those needs.• Meeting assigned targets for profitable sales volume, market share and other key financial performance objectives.• Influencing, engaging and enabling appropriate partners in support of our go-to-market strategy.• Manage a high performing team with responsibility for driving performance and development of the team.

• Penetration of organizations at the senior level through Develop strategic annual business plans and track to achieve & exceed net sales targets.• Empower teams to lead cross-functional initiatives driving accountability .• Manage planning and goal alignment with key stakeholders and long-range vision.• Manage teams and ensure they communicate courteously with customers by telephone, email, letter and face-to-face In a highly professional manner.• investigate and solve customers' problems, which may be complex long-standing, that have been passed on by customer service assistants.• handle customer complaints , such as a security issue or a customer being taken ill.• issue refunds or compensation to customers.• keep accurate records of discussions or correspondence with customers• Responsible for monthly and quarterly sales forecast accuracy and effectively communicating business performance and needs for customers.• Drive business planning process working closely with cross-functional business partners.• Build and maintain relationships with all key strategic decision makers- On-Going.

Achieve profit volume and customer contact targets in assigned territory, driven from both targeted and new customer leads.• Develop & maintain a high level of customer satisfaction through consistent, quality interactions with customers.• Meet and exceed territory market share objectives.• Achieve objectives by building long term relationships and offering flexible solutions to clients.• Develop a pipeline of opportunities within assigned territory and execute on those opportunities.• Establish goals and objectives with timetables for the organizational unit and sub-units supervised.