Raya West-Powers Email & Phone Number

Arcata, Ca, Us

Arcata, California, United States

Arcata, California, United States

Arcata, California, United States

-Single handedly managed HR department for a 100+ employee start-up-Created new policies and played a key role in the implementation, launch, and operation of employee Human Resources Information System-Managed all COVID-19 regulations, communications, and tracking. Ensured company compliance with regulatory health and safety protocols.-Conducted employee recruitment, interviewing, and background checks for prospective employees; currently 50+ new hires-Performed onboarding duties for new employees including orientation and HRIS-Maintained records of personnel related data (personal information, payroll, FMLA/CRFA leaves of absence) in both hard copy files and computer databases-Effectively liaised between senior management and employees to maintain and improve company-employee relations-Conducted investigations into harassment allegations and conducted conflict resolution when applicable and employee discipline when required-Managed time sheets, time off requests, and worked closely with Payroll to process bi-monthly employee payroll-Worked closely with General Manager to implement manager training programs and professional development for managers-Preparation and execution of the performance reviews-Worked closely with insurance representatives to implement new company wide insurance program through EASE benefit platform-Managed employee benefits & workmans comp-Completed Form I-9, verified I-9 documentation and maintained I-9 files-Worked closely with Executive Management and CEO to process and implement reorganization of company hierarchy, including terminations and furloughs-Organized and processed all terminations; currently 50+ furloughs and terminations-Assisted terminated employees with COBRAHelp and unemployment applications

Arcata, Ca, United States

-Recruited, screened, and trained new employees-Supervised 3 front of house employees while streamlining operations and increasing overall efficiency and customer satisfaction-Utilized conflict resolution skills to resolve employee and customer employee complaints or disputes-Engaged in marketing & sales-Collected payments and balanced transactions with receipts on point of sale system-Created and maintained employee schedules while maintaining productivity during peak times and minimizing labor costs-Established and maintained a positive work environment to enhance employee retention and productivity

Arcata, Ca

- Performed reception duties and routine office tasks, interacting directly with students, faculty, staff, and visitors- Answered phones, directed calls, and routed voice messages, email, and print mail to appropriate staff- Produced and maintained large scale databases using Microsoft Excel spreadsheets- Created and maintained department forms, lists, and informational material using Microsoft Word- Conducted routine office tasks including; photocopying, scanning, and shredding documents as well as maintaining bulletin boards and informational displays- Generated and received confidential and sensitive files, information, and reports while ensuring security of said files- Greeted and interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members- Kept reception area clean and neat to give visitors positive first impression

United States

- Interviewed, screened, and hired new employees- Trained incoming staff on best practices, business culture, and procedures to maximize productivity and employee satisfaction- Created and maintained weekly schedules for 25 employees- Verified that the restaurant exceeded state and federal cleanliness standards- Maintained detailed inventory records- Coordinated large scale catering events