As an Operation Team Lead at BlueTriton Brands, I manage the daily operations of a distribution center that delivers high-quality bottled water products to customers across the region. I have over 2.5 years of experience in this role, and I am passionate about ensuring efficiency, safety, and customer satisfaction.My core competencies include team leadership, training, escalation resolution, and Microsoft Outlook. I have successfully led and coached a team of 20 couriers, reduced escalations, and resolved customer issues promptly and professionally. I also use Outlook to communicate, schedule, and organize tasks and information for myself and my team. I am always looking for ways to innovate and improve our processes and services, and I enjoy collaborating with my colleagues and stakeholders to achieve our goals.