Raya Kamleh Email & Phone Number

London, England, United Kingdom

- Prepared and served a wide variety of over 120 unique Chinese, Taiwanese, and Japanese teas, with a special focus on Gong Fu tea, ensuring each customer experienced the authentic art of tea preparation.- Provided personalized tea recommendations based on customer preferences, sharing detailed knowledge about the origin, flavor profiles, and brewing techniques for each tea variety.- Actively engaged with customer inquiries, delivering exceptional service with a deep understanding of tea culture, making each visit to Mei Leaf a memorable experience.- Maintained a high standard of cleanliness and organization, ensuring a welcoming and serene environment that reflected the essence of tea appreciation.- Effectively managed stock and inventory, overseeing product levels to ensure seamless operations during both regular and peak business days, averaging 200-300 customers per day.- Played a key role in supporting promotional events, tea tastings, and workshops, helping to educate and inspire both new and seasoned tea enthusiasts.- Collaborated with the team to create a cohesive and efficient workflow, ensuring that the teahouse runs smoothly, even during the busiest times.

London Area, United Kingdom

Privately tutoring in the Arabic language (MSA) - beginner level.

London Area, United Kingdom

- Provided comprehensive support to supply chain and installation managers, leveraging a versatile generalist skill set to enhance operational efficiency.- Developed and maintained FTR and DIFOT tracking systems, driving performance improvements.- Created and managed daily operational KPI tracking systems, ensuring transparency and accountability in workflow management.- Conducted in-depth research on global raw material pricing trends, including Lithium, Silicon, and Cobalt, analysing their impact on battery storage system costs.- Collaborated with cross-functional teams in sales, marketing, and operations to streamline processes, enhance operational efficiency, and improve customer satisfaction with a customer-centric focus.- Monitored and ensured client, installer, and supplier satisfaction through continuous tracking and feedback loops.- Managed multiple high-value accounts, driving sustainable supplier relationships and satisfaction.- Led negotiations with suppliers to secure competitive pricing and optimize cost-efficiency.- Coordinated with grid providers to determine optimal grid export limitations, meeting and exceeding client expectations.- Managed and executed DNO application and commissioning processes, ensuring full compliance with GB G99 and G98 regulatory requirements.

London, England, United Kingdom

London, England, United Kingdom

• I greeted and assisted over 20,000 visitors during Open Days.• I efficiently managed queues for large groups of visitors. • I skilfully resolved conflicts and tensions between staff and visitors. • I maintained effective communication channels with visitors, ambassador leads, and UCL staff members.

London, England, United Kingdom

• I communicated department features and student experiences to prospective students through guided tours and Q&A sessions.• I supported event organizers in pre-event logistics and organization, demonstrating strong attention to detail. • I successfully resolved unforeseen complications and ambiguities, showcasing adaptability and problem-solving skills. • I received high praise from attendees, resulting in a significant increase in interest in choosing UCL by 25%.

City Of London, England, United Kingdom

• I spearheaded cold outreach to keynote speakers for weekly talks in chemical topics, enhancing the quality of events.• I worked with a team and implemented strategic changes that resulted in a 10% increase in revenue for yearly events.• I juggled various society projects in tandem, demonstrating strong project management skills across departments. • I maintained accurate records of key meetings, events, and administrative tasks, ensuring transparency and accountability. • I designed surveys to gather data on stakeholder interests, facilitating evidence-based, client-focused decision-making.

London, England, United Kingdom

• I co-authored a comprehensive 30-page report by assisting in collecting, analysing, and interpreting data on AI implementation in CSR, ESG, and business transformation to reach sustainability objectives.• I successfully collaborated with cross-functional teams consisting of Capgemini consultants and UCL students.• I developed problem-solving and analytical skills to adapt to dynamic work environments and meet role expectations. • I delivered weekly reports on research findings and industry trends, enhancing knowledge sharing with colleagues.

London, England, United Kingdom

• I supported first year students through weekly group mentoring sessions addressing social, personal, and academic concerns. • I delivered tailored materials based on guidance from senior mentors, mentees' preferences, and personal judgment. • I maintained effective communication channels between senior mentors, departmental tutors, and students.

Tutored a total of nine MYP5 students over the course of two years in chemistry and English literature subjects. My seven chemistry students achieved grades ranging between levels 5 - 7, with five of them improving by a magnitude of one to two levels upon tutoring. My two English literature students both improved by a magnitude of two levels, each achieving a level 7.

Privately remotely tutored a total of 4 students in the TOK areas of knowledge: mathematics, natural sciences, human sciences, art, and ethics. This included thorough explanation and understanding of various topics, as well as guidance on coursework strictly abiding by the rules of academic honesty. Through thorough organization and long-term planning, three students were awarded grade A, and one was awarded grade B.

Amman, Jordan

• I utilized deep product knowledge to engage with customers, providing personalized recommendations and assistance; achieved 13% increase in quarterly sales by optimizing upselling techniques and positive shopping experiences.• I worked closely with staff and management to create a cohesive team environment; involved in staff training, resolving customer complaints, and supporting daily store operations to ensure a smooth and efficient retail experience.

Bsc - Bachelor Of Science, Chemistry With Management Studies

Activities and Societies: > Arab and North African society: Arabic Teacher (September 2020-June 2022). > Chemical Physical Society: Member.

Computer Programming

Pursued a four-month online course for "Introduction to Programming with Python and Java Specialization" through Coursera. The four-month.

Ib Diploma, Graduated With A 42/45

Activities and Societies: World's Scholar's Cup competent participant (2017-2020), MUN delegate and head writer for team (2018-2020).