• Accommodate and communicate with 30+ clients, selling services to companies in the systems and network niche. • Collaborated with a large-scale client and acted as a network engineer in their network team of 5, working on firewalls and windows server management (mission 2).2nd mission • Install and configure dozens of IPSEC/SSL VPNs and VPN accounts for 10+ clients on Fortigate firewalls. • Create flow rules to enable/disable a network, service, or a port on Fortigate. • Implement and leverage SNMP tools to manage inventory OCS network equipment. • Configure, add, and delete equipment on Zabbix, IPMON, and Librenms monitoring tools. • Execute N1/N2/N3 support ticket management to solve complex IT issues, gaining key problem-solving skills. • Develop backup solutions for network equipment configuration using CatTools from SolarWinds.1st mission • Supported a team to provide system administration, Office 365 account administration, and provided N1/N2 Workstation Support (proximity & remote) for 150 users, exhibiting strong communication skills. • Spearhead the opening, closing, and following-up of tickets and also provided mobility support (iPhone & android). • Play a key role in the VIP environment and engaged in telephonic/videoconferencing to support the GSM helpdesk. • Deploy and configure workstations, manage IMACs, and set up the videoconferencing system operation.

• Member of the L2 support team, handling break/fix configuration issues, troubleshooting, managing escalated tickets from the L1 team.• Connected with more than 10 customers daily by phone or via tickets in order to diagnose the problem and resolve it as soon as possible.• Advanced configuration of routers (Cisco, OneAccess, Technicolor, Mikrotik).• Configuring firewalls on Ubuntu with Iptable rules.