with +3 years of experience in providing exceptional customer support and achieving customer satisfaction. Possessing a strong understanding of call center operations, customer service principles, and effective communication strategies. Proven track record of meeting and exceeding performance targets, resolving complex customer issues, and maintaining positive relationships with customers. Skilled in handling high call volumes, managing inquiries, years of experience in providing exceptional customer support and achieving customer satisfaction , utilizing customer relationship management (CRM) software .Possessing a strong understanding of call center operations, customer service principles, and effective communication strategies. Proven track record of meeting and exceeding performance targets, resolving complex customer issues, and maintaining positive relationships with customers.
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Customer Service Representative &Typistالأول لتخليص المعاملات Sep 2023 - Nov 2023Uae
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Call Center AgentEmpower For Renewable Energy Aug 2021 - Apr 2023السودان• Manage large amounts of inbound and outbound calls in timely manner with positive attitude and focus on customer satisfaction. • Follow communication "scripts" when handling different topics. • ldentify customers' needs, clarify information, research every issue and provide solutions and/or altematives. •Meet personalteam qualitative and quantitative targets and Achieved high satisfaction rating through proactive one-call resolutions of customer issues • Verified accurate responses to questions and inquiries and Delivered exceptional customer service by maintaining advanced product knowledge and creating welcoming,positive experiences.
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Customer Service RepresentativeToams Multiactivites Aug 2020 - Aug 2021•Helped large volume of customers every day with positive attitude and focus on customer satisfaction. •Enter New customer information into system. • Evaluated customer infomation to explore issues, develop potential solutions, and maintain high- quality service. Sintated d high attention to detail, organization and management of multiple tasks.•Responded to customer calls and emails to answer questions about products and services. •Handled customer inquiries and suggestions courteously and professionally. • Processing orders, forms, applications, and requests. •Keeping records of customer interactions, transactions, comments, and complaints.
Rayan M. Osman Education Details
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Engineering
Frequently Asked Questions about Rayan M. Osman
What is Rayan M. Osman's role at the current company?
Rayan M. Osman's current role is Call Center Agent/ Arabic and English Speaker immediate joiner.
What schools did Rayan M. Osman attend?
Rayan M. Osman attended Sudan University Of Science And Technology.
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