Conduct market assessments, including customer segmentation, SWOT analysis, and surveys to understand business needs. Collaborate with Brand Manager to implement tailored equipment solutions. Identify improvement areas to enhance long-term business strategies and customer satisfaction. Promote a customer-centric culture via communication and understanding customer needs. Analyse feedback to refine processes, policies, and training for continuous improvement.• Implemented robust procedures… Show more Conduct market assessments, including customer segmentation, SWOT analysis, and surveys to understand business needs. Collaborate with Brand Manager to implement tailored equipment solutions. Identify improvement areas to enhance long-term business strategies and customer satisfaction. Promote a customer-centric culture via communication and understanding customer needs. Analyse feedback to refine processes, policies, and training for continuous improvement.• Implemented robust procedures and workflows to enhance the customer journey and eliminate friction points.• Fostered a positive work environment with strategic team-building activities, strengthening team cohesion and morale.• Improved team performance by developing and tracking KPIs, such as response times, customer satisfaction scores, and resolution rates, elevating overall efficiency. Show less

Enhanced project success by collaborating with stakeholders across IT, Finance, Logistics, Warehouse, and Sales, ensuring seamless process migration and goal alignment. Fostered team development through performance reviews and tailored feedback, promoting growth and skill improvement. Enhanced project management using Microsoft Project and Agile methodologies for effective planning and execution. Delivered 25 key outputs, including reports, plans, and presentations, to ensure project alignment,… Show more Enhanced project success by collaborating with stakeholders across IT, Finance, Logistics, Warehouse, and Sales, ensuring seamless process migration and goal alignment. Fostered team development through performance reviews and tailored feedback, promoting growth and skill improvement. Enhanced project management using Microsoft Project and Agile methodologies for effective planning and execution. Delivered 25 key outputs, including reports, plans, and presentations, to ensure project alignment, user acceptance, and system functionality.• Boosted operational efficiency by 90% by managing a $133M ERP project, aligning timelines and resources with objectives.• Cut 10% costs and saved $250K annually with targeted process improvements.• Enhanced 98% of employee relationships by training 86 staff in the Central Region, improving system proficiency.• Increased 15% ROI through advanced system deployment by driving financial and operational benefits.• Saved 500K SAR by executing risk management strategies, mitigating 12 project risks, and resolving 90% via end-user tickets.• Reduced human error by 30% through process automation and developer collaboration.• Increased market share revenue by 15% with analytical solutions for business expansion. Show less

Designed and documented system usage policies to ensure alignment with organisational and industry standards. Formulated and applied long-term departmental plans to support company vision and objectives, including knowledge capture and transformation. Recommended and implemented improvements to operating models to enhance efficiency and effectiveness.• Standardised sales, aftersales, and invoicing data by analysing and refining operational information, overseeing data storage, retrieval… Show more Designed and documented system usage policies to ensure alignment with organisational and industry standards. Formulated and applied long-term departmental plans to support company vision and objectives, including knowledge capture and transformation. Recommended and implemented improvements to operating models to enhance efficiency and effectiveness.• Standardised sales, aftersales, and invoicing data by analysing and refining operational information, overseeing data storage, retrieval, and backup procedures.• Enhanced workflows and efficiency by automating processes and configuring scripts for repetitive tasks. Show less

Recognised and mitigated risks in land development via implementation of effective solutions and contingency plans to ensure compliance with land planning, zoning, and legal requirements for residential and commercial projects. Performed detailed financial analysis (Margins, Residual Values, NPV, Profit, IRR) and negotiated the best possible purchase agreements.• Achieved optimal land acquisitions through independent monitoring of environmental threats and development of targeted… Show more Recognised and mitigated risks in land development via implementation of effective solutions and contingency plans to ensure compliance with land planning, zoning, and legal requirements for residential and commercial projects. Performed detailed financial analysis (Margins, Residual Values, NPV, Profit, IRR) and negotiated the best possible purchase agreements.• Achieved optimal land acquisitions through independent monitoring of environmental threats and development of targeted improvement plans. • Compiled and examined competitor records to gain insights into product ranges, strengths, weaknesses, and pricing structures, aimed at enabling strategic positioning and competitive advantage.• Ensured regulatory compliance and informed decision-making by conducting thorough research into land planning, zoning, environmental threats, utility systems, and title analysis. Show less

- Secure a planned and structured customer approach addressing key stakeholders- Fostered customer loyalty and consistent investment by building positive and productive relationships.- Expertly managed sales lifecycles, from lead generation through to contract negotiations and closings.- Assembled and maintained records on competitors such as range of products, strengths, weaknesses and pricing structure.- Reporting through CRM on daily basis about customer's feedback, bidding… Show more - Secure a planned and structured customer approach addressing key stakeholders- Fostered customer loyalty and consistent investment by building positive and productive relationships.- Expertly managed sales lifecycles, from lead generation through to contract negotiations and closings.- Assembled and maintained records on competitors such as range of products, strengths, weaknesses and pricing structure.- Reporting through CRM on daily basis about customer's feedback, bidding projects and lost sales opportunities.- Collaborated with marketing team to drive conversions through campaigns and client referrals.- Secured high-value contracts with key industry clients.- Exceeded retention and upsell targets through concerted customer engagement. Show less