Rayan Ali Email & Phone Number

Saudi Arabia

- Spearheaded the launch and management of 16 restaurant and café brands for large-scale events, ensuring seamless operations and brand alignment with event objectives. - Developed and executed marketing strategies to promote the brands and drive business growth, increasing brand visibility and market presence. - Established and led new departments (Marketing & Customer Service) to streamline operations and improve customer experience. - Recruited and trained teams, fostering a high-performance culture to maintain operational excellence. - Identified new business opportunities and expanded the company's project portfolio by securing partnerships and organizing events.

Jeddah, Makkah, Saudi Arabia

- Managed day-to-day operations by recruiting and training staff according to the café's standards.- Collaborated with marketing agencies to manage social media marketing effectively.- Established an active LinkedIn account to enhance the brand’s online presence.- Maintained high quality standards to ensure customer satisfaction and build brand loyalty.- Increased sales by optimizing operational costs and improving efficiency.- Participated in external events to promote the brand and strengthen customer engagement through exceptional service and quality.- Provided personalized customer service, crafting drinks tailored to customer preferences and ambiance.

Jeddah Governorate, Saudi Arabia

- Managed HR documentation (job offers, employee requests).- Handled insurance (health, vehicles, site coverage).- Supervised government relations and employee inquiries.- Contributed to policy updates for compliance and performance.- Led an audit team to monitor projects.- Managed recruitment and training processes.- Resolved employee issues and enhanced workplace environment.

Jeddah Governorate, Saudi Arabia

Delivered exceptional customer support, consistently achieving high satisfaction scores.Efficiently resolved customer inquiries, providing timely and effective solutions.Handled high volumes of calls, demonstrating excellent multitasking and time management skills.Troubleshot technical issues, ensuring minimal disruption to customer services.Assisted customers with account management, enhancing their overall experience.Proactively identified customer needs and provided personalized service.Maintained up-to-date knowledge of company products and services.Collaborated with team members to achieve departmental goals and enhance service quality.Utilized CRM software to manage customer interactions and track resolutions effectively.