Rayan A. Email & Phone Number

- I have worked on the following cybersecurity professional services:*Conducted compromise assessment on thousands of endpoints across different operating systems. *Responded to many cybersecurity incidents. *Completed systems architecture and design reviews.*Technical team leading for multiple projects.

Al-Riyadh Governorate, Saudi Arabia

Jeddah, Saudi Arabia

Reporting directly to the Customer Services Development manager. My current position involves working closely with other teams within the department to enhance and improve, as well as innovate in, existing business processes. These duties include:Lead projects to enhance current business processes (Bag loading automation - voice response project).Complete knowledge of ERP procedures for all department functions.Integrate, and improve, department's functions to new ERP system (JDEdwards to Oracle fusion)Coordination with different departments and vendors from project planning to completion.Analyzing data and developing business reports for top management.Conduct customer satisfaction surveys, as well as analysis and development of corrective action plans.Follow up on corrective plans' progress to ensure resolution with high customer satisfaction ratings.Coordinate with vendors ensuring compliance with agreed work plans and schedules.Support in the budgeting of new projects.Evaluate business requirements and transfer into IT requirements.Supervise and coach team members on new business process or technology implementations.

Makkah, Saudi Arabia

Reporting directly to the IT Manager and collaborating closely with other IT team members to support a remote site of 30 users. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.Duties:Responsible for diagnosing, and resolving hardware, and software, problems.Acting as the first point of contact for all IT and technical queries.Developing the infrastructure and systems to meet the company's needs.Involved in the roll out of software updates and patches.Investigate specialized and complex IT support issues.Configuring and managing backup and restore procedures.Maintaining a wide range of computer hardware and software programs.Identifying and reporting on the budgetary implications of IT projects and upgrades.Provide secondary support for LAN administration.In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office.

Jeddah, Saudi Arabia

Responsible for assisting lead network engineers in areas of design, configuration, testing, and implementation of network solutions.Helped with tasks of identifying, diagnosing, and resolving hardware and software problems.Perform preventative server and desktop maintenance. Deliver, set up, and assist in the configuration of end-user PC desktop hardware, software, and peripherals Support and install local area network cabling systems and equipment like network interface cards, hubs, and switches.