Rayane Lima Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

- Create and update local policies regarding safety-related incidents with users.- Review, approve, and adapt global policies to local needs. - Map and create new processes related to safety activities. - Define and follow up evaluation metrics for local and LATAM for incidents and local operation.- Critical cases analysis,definition of action plans and.

- Process mapping related to the customer journey in private individuals and corporate bank accounts.- Implementation of process improvements in the Customer Success area, including those withparticipation of other areas such as Risk Management, Product Development, Marketing and Finance.- Periodic reports and insights the Customer Success Management.

São Paulo E Região, Brasil

- Prospecting of large corporate clients, including their specific needs analysis and implementation of internal processes to address them.- Customer churn monitoring and development of reactivation strategies and campaigns.- Account management of large corporate clients including problem resolution with other areas such asCompliance and Risk.- Management.

São Paulo, São Paulo

São Paulo E Região, Brasil

- Elaboration of policies and procedures related to governance considering the norms issued by Head Office and regulatory requirements of Bacen, CVM, ANBIMA, Clearinghouses and etc. Control of the policies and procedures of the institution. Regulatory Watch.- Elaboration of operational flows, procedures, managerial and regulatory reports such as the.

São Paulo, Brasil

Orlando, Flórida, Estados Unidos

- Sales. Greeting and assisting customers. Audience control on the characters parades.- Complete training in the Disney’s values and key behaviors.

Contemporary Topics In Business Strategy

Advanced Business English

Bachelor'S Degree, International Relations

Advertising And Creation