Rayanna Howard Email & Phone Number

Fort Myers, Fl, Us

Fort Myers, Fl, Us

Fort Myers, Florida, United States

• Presented findings and recommendations to senior management, leading to actionable insights for system optimization.• Conducted a comprehensive analysis of Salesforce implementation to evaluate its effectiveness in improving sales and customer services processes.• Collaborated with cross-functional teams to gather user feedback data on Salesforce usage and satisfaction. • Generated reports using Salesforce analytics to identify key performance indicators and areas for improvement.• Utilized CRM analytics tools such as Salesforce reports and dashboards to assess key performance indicators (KPIs) including lead conversion rates, customer retention metrics, and response times.

Fort Myers, Florida, United States

• Supporting an Account Manager’s book of business through logistics coordination. • Data entry into Transportation Management System.• Working directly with the Account Manager’s team to communicate freight updates and external market factors that may impact pricing or on-time delivery.

Fort Myers, Florida, United States

• Navigated the MLS to create and manage over 50 listings. • Wrote all the legal documents through DocuSign including listing agreements, purchase agreements, seller disclosures, and addendums when needed. • Created visually appealing marketing materials for over 200 properties, resulting in increased online engagement of over 70% for the company website and social media platforms.• Established a CRM that integrated past and new customers, allowing for proficient record keeping, and improved the sales process.