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@ooma.com
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2 phones found area 800
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LinkedIn matched
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Ray Apple is listed as CEO Customer Simulation Technologies LLC at CustomerSIM, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at ooma.com, phone signal with area code 800, and a matched LinkedIn profile for Ray Apple.
Ray Apple previously worked as CEO at Customersim and VP Customer Care at Ooma, Inc.. Ray Apple holds Master Of Business Administration (Mba) from Georgetown University.
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20+ years of executive leadership in contact center, fraud, technology, and operations, I am passionate about finding new ways to leverage technology to improve both the customer and employee experience. As the CEO of CustomerSIM, I lead a company that provides cutting-edge simulation solutions for contact center training and development, enabling clients to optimize their performance, efficiency, and quality.My expertise in contact center operations and technology stems from my previous roles as VP of Customer Care at Ooma, Inc. and EVP of Contact Centers, Customer Experience, and Operations Technology at Wells Fargo. In these roles, I successfully transformed the business to be customer-centric, reduced operating expenses, improved employee attrition, deployed digital collaboration tools, and won several industry awards for customer satisfaction and technical support.
Listed skills include Contact Centers, Operations Management, Information Technology, Process Improvement, and 9 others.
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Created AI powered technology service to allow contact center agents to practice customer interactions in real time. Our clients experience lower agent attrition, better regulatory compliance as well as higher customer satisfaction scores.
Sunnyvale, California, US
Lead all post-sale activities for Ooma including onboarding, technical support, collections and retention. Support cloud based UCaaS and CCaaS systems for residential and small business customers. - Improved new customer attrition rates 50% by differentiating large account on-boarding - Deployed digital collaboration tools to front line agents to improve.
San Francisco, California, US
Responsible for the largest contact center organization in Wells Fargo, handling more than 450 million customer calls annually. A diverse workforce comprised of 10,000+ team member across 20 locations. Help customers with technology support, checking products, lending products, and small business needs. - Integrated digital logon data and contact center.
San Francisco, California, US
Led the Phone Bank team in Wells Fargo which provides customer service and sales to retail banking customers. 13 call center locations comprised of 5,000+ team members.- Developed contact center strategy and technology roadmap benefiting the customer experience across business lines. Implemented a cloud based speech IVR platform, a state-of-the-art VoIP.
San Francisco, California, US
Deposit Risk Operations and Debit Card Operations teams, inclusive of 1,000 employees across five different locations. Responsible for fraud claims, customer disputes, loss prevention and check fraud review. - Greatly improved the customer experience by integrating technology to enable same-day resolution on 50% of debit card claims. - Conducted large.
San Francisco, California, US
Managed teams for strategy, capacity planning, management reporting, call forecasting, and technology support for seven customer service centers nationwide. Prioritized technology innovation for the division. Developed cost/benefit analyses, and defined business requirements for technology infrastructure enhancements. - Determined error in AT&T billing.
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Ray Apple works for CustomerSIM.
Ray Apple is listed as CEO Customer Simulation Technologies LLC at CustomerSIM.
AeroLeads has found 2 work email signals at @ooma.com for Ray Apple at CustomerSIM.
AeroLeads has found 2 phone signal(s) with area code 800 for Ray Apple at CustomerSIM.
Ray Apple is based in San Francisco Bay Area, United States, United States while working with CustomerSIM.
Ray Apple has worked for Customersim, Ooma, Inc., and Wells Fargo.
You can use AeroLeads to view verified contact signals for Ray Apple at CustomerSIM, including work email, phone, and LinkedIn data when available.
Ray Apple holds Master Of Business Administration (Mba) from Georgetown University.
Ray Apple is listed with skills including Contact Centers, Operations Management, Information Technology, Process Improvement, Leadership, Management, Training, and Powerpoint.
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