Rayavan R. Email & Phone Number

Woodbridge, Ontario, Canada

Toronto, Ontario, Canada

• Delivered prompt and effective technical support to end users via inbound/outbound calls, addressing inquiries related to hardware, software, and network issues
• Handled a wide range of technical inquiries, including account setup, product configuration, software installation, compatibility issues, and error messages, ensuring high levels of customer satisfaction
• Utilized active listening and probing techniques to understand customers' technical problems and provide effective… Show more
• Utilized active listening and probing techniques to understand customers' technical problems and provide effective solutions
• Educated customers on product features, functionalities, and best practices, offering tips and guidance to optimize their usage experience and troubleshoot common issues independently
• Maintained detailed records of customer interactions, technical issues, and resolutions in the call centre's CRM system

Toronto, Ontario, Canada

• Promoted the vendor's products to store staff and customers, highlighting key features, benefits, and selling points to drive sales and increase product visibility
• Collaborated with store personnel to ensure attractive and effective product merchandising and displays, including setting up product demos
• Conducted training sessions for store staff on the vendor's products, including product specifications, features, and benefits, to enhance product knowledge and sales… Show more
• Conducted training sessions for store staff on the vendor's products, including product specifications, features, and benefits, to enhance product knowledge and sales effectiveness
• Managed product orders and inventory levels at the store level, ensuring accurate stock replenishment, timely deliveries, and optimal product availability to meet customer demand Show less

Waterloo, Ontario, Canada

• Acted as the primary point of contact for customers and store staff, promoting the vendor's products through engaging demonstrations and presentations
• Developed a comprehensive understanding of the vendor's product line, including features, benefits, and unique selling points, to communicate product information to customers and address any inquiries
• Provided sales support to store staff, including answering product related questions, addressing customer concerns, and… Show more
• Provided sales support to store staff, including answering product related questions, addressing customer concerns, and offering sales incentives
• Planned and executed promotional events, product demonstrations, and in-store activations to generate excitement, attract customers, and drive sales of the vendor's products Show less

Toronto

• Efficiently installed desired hardware and software systems
• Maintained and repaired various electronics and computer equipment
• Troubleshoot different computer issues
• Configured computer networks
• Offered technical support on-site and via phone or email

Advanced Diploma, Computer Systems And Networking Technology

Ontario Secondary School Diploma