Raymond Bahng Email & Phone Number

Herndon, Virginia

As a liaison between automotive client (OEM Brand Managers and Tier3 Dealers) and agency, I provide in-market communications strategy for our clients headquartered in Nashville, New York City, and Las Vegas. I ideate, order, proof, and deploy traditional and digital materials and collaborate with senior leaders to develop leading digital marketing strategies, utilizing a range of tools and techniques. I document engagement and conversion rates across various channels to help strategize and budget ad spend, submit for co-op and compliance, and navigate various systems including and not limited to PM software (Quickbase), Google Analytics, Google My Business, CRM, website providers, and OEM portals.

Richmond, Virginia

As head of operations and customer success, I led customers through a high-engagement onboarding process, provided training and ongoing support, and managed subscription renewals. I led sales webinars with 200+ attendees to provide assistance with questions related to inputs and computational analysis within the software. I coordinated with internal development to create new processes for retention and improved overall user experience. I hired, trained, and managed staff and improved core competencies and functions of daily operations, and worked extensively with Infusionsoft CRM, Help Scout, Jira, Wordpress, and Google Ads.Key Words: Infusionsoft, AppointmentCore, Help Scout, Team Viewer, Keap CRM, IT Support, Remote Log In, Billing, Subscription, Software Sales, SaaS, Real Estate Investment, Split Testing, Funnel Testing, Optimization, Content Creation, Google Analytics, SEO

Richmond, Virginia Area

Worked at both Brown's Volkswagen and Brown's Jaguar retail stores.Duties include new and used vehicle sales and delivery, new hire recruiting, sales training, scheduling, inventory management coordination, design and strategic implementation for promotional correspondences, drafting external communications, strategizing sales campaigns, implementing monthly pricing strategies, and dealer site management. Technical Access & Skills Include:Jaguar: Systems and certifications include: New Jaguar vehicle sales, JLR certified, Reynolds, eLead CRM Administrator, Dealertrack, JBN, Vista2, BBSS, CUDL, Bronze CertificationVW: eLead Administrator, Reynolds & Reynolds ERAccess, VWHub/OMD, Dealertrack, VolkswagenDirect, VW Credit Dealer Extranet, CUDL, Dealer.com Administrator, Truecar.com Administrator, Cars.com AdministratorAwards & Certifications Include:Volkswagen Elite Sales Training (VEST) Certified 2014-2017Volkswagen generationBest 2012 Award for Outstanding Performance

Richmond, Virginia Area

As the Marketing and Advertising Intern for the SAP/Siebel team I worked in an Agile team environment (morning stand-ups, weekly sprints) conducting competitor research, copywriting, and completing graphic design projects. I learned how to plan, revise, and complete projects following an agile iterative workflow. I also wrote press releases, and audited and updated the company (Wordpress) site.

Richmond, Virginia Area

Bachelor Of Science (B.S.), Creative & Strategic Advertising Dual Degree, 3.58

Activities and Societies: Robertson School Faculty Award Winner; Cum Laude

Associate Of Science (A.S.), Business Administration And Management, General, 3.5

Activities and Societies: Cum Laude

Marketing

Activities and Societies: Kappa Sigma FraternityMarketing Major with Minor in Vocal Performance