Raymond Bowles Email & Phone Number

Raleigh, North Carolina, United States

• Responsible for management of the Syndicated Data Solutions product, Telus’ largest web based andbusiness intelligence platform providing market insights to the agriculture and specialty markets byleveraging ~75% of all point of sales transactions in the agriculture market and 85% of all transactions inthe golf and specialty markets.• Manage .Net development efforts and product deliverables, participate in and lead code reviews toensure code quality and adherence to standards, and work with business teams to translatefunctional requirements to design and technical specifications.• Within six months of product ownership, led data engineers in building a new dashboard to improveefficiency and enhance data snapshot processing. Improved dashboard processing time by 75%, andeliminated any downtime by implementing background processing of snapshot data.• Relationship Manager for multiple offshore business partnerships accounting for more than 50 technicalstaff resources.• Consistently met or exceeded SLAs for resolving user-identified production issues and responding tosales leads by leveraging Zendesk CRM and Azure DevOps integrations.• Collaborated with product and client success groups to ensure timely delivery of high-quality,customized client solutions, improving profit margin to 65% on $2.3 million in revenue.

Raleigh

• Established a new business unit responsible for delivering application development support acrossremote support teams, allowing the organization to resolve application issues for customers andinternal users quickly.• Mentored and coached engineering leads, developers, and QA staff, fostering a culture of continuousimprovement and professional growth.• Directed teams responsible for a data warehouse reporting system, a market insights platform, alongwith seven client-specific applications. Support included managing 250M data records from ASP.net webapplications and .net desktop applications.• Reduced developer issue resolution time by 30% by creating and implementing a new servicemanagement model and CI/CD process to complete application support work. The model includedimplementing Azure DevOps integration with Zoho ticket desk to facilitate better case management bythe team and issue reporting by external users. The new support team included domestic leadspartnered with offshore resources totalling 14 resources and nearly 24 hour coverage..• Partnered with the development team to design and implement a system monitoring and statisticalmetric tracking system to report on application health and generate alerts on degrading performance.

Raleigh-Durham, North Carolina Area

• Managed .Net engineering teams responsible for a data collection platform supporting multiplecontracts valued at $10M in annual revenue. This platform allowed clients to analyze their aggregateddata via custom our reporting application as well as through ETL solutions leveraged by their BI tools.• Awarded responsibility for two significant contracts valued at ~$1M in revenue, following recognitionfor three years of outstanding leadership.• Introduced a new technology stack for these contracts promoting better development efficiency andemployee satisfaction. Technologies used include REACT, .Net Core, C#, Web API, HubSpot integrationsto assist the marketing teams with customer communication, and ticket tracking.• Managed a system-wide UI refresh and modernization of the company’s Market Insights platform byimplementing Tableau and creating a single landing page for clients with access to new KPI dashboardsthat displayed key market insights about their businesses.• Spearheaded the implementation of Agile methodologies across several teams, resulting in increasedteam productivity.

Boston, Massachusetts, United States

• Directed IT operations and led web development efforts using ASP.Net.• Implemented Microsoft Commerce Server as the e-commerce platform for publishing and sellingresearch documents and white papers• Worked directly with the company president to virtualize all office operations by using SaaS cloudservices for email, phone systems, and AWS for long and short-term document storage reducing overallcorporate expenses by 40%.