Raymond Bronkhurst Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Role:>Managing the shift window to oversee that all Security Ops related functions run smoothly.>Maintaining clear lines of communications between Internal and External stakeholders.>Monitoring, categorizing and analyzing events for dissemination internally.>Initiating investigations to resolve security incidents of various natures.>MIS data collation.>Overseeing training of new inductees.>Creating modules and workflows for training and knowledge base.>Ensuring that all service level agreements are met for service support provided in the areas of:-Security and Fire Alarm System Monitoring.-Emergency monitoring-Global Threat Management.-CCTV monitoring.-Routine dispatching of personnel.

Hyderabad, Telangana

Event and Incident Analysis.

Pune Area, India

Worked with the process Trip Advisor as an Offshore Senior CSR.Workload was evenly distributed between calls and emails.Post-July 2016 job role also included floor support of nesting batches till team alignment.

New Delhi Area, India

Worked as a senior administration executive.Responsibilities included Q.A. checks and routine inspections.

Pune Area, India

Worked in business development.Was responsible for getting processes related to IT recruitments and whitepaper sales.Other responsibilities also included data cleansing and lead verification.

Pune Area, India

Worked with HP (Desktop Technical support) and Tiscali (Technical support - For phone lines, cable T.V. and broadband and dial-up support).