Raychelle Steele Email & Phone Number

Westerville, Oh, Us

Westerville, Oh, Us

• Manages the teen volunteer program• Supervises teen volunteers• Develops and executes programs for teens ages 12-18• Assists with planning and executing programs for ages 0-11• Conducts classrooms visits• Conducts book talks• Assists in material acquisition• Manages the teen space and collection presentation• Prepared surveys and collected data on program impact• Assists with planning and execution of annual Wizards & Wands Festival

• Coordinated large author events• Planned and executed programs• Developed an ongoing book club for younger audiences • Assisted with interlibrary loan duties• Conducted reference help• Proctored exams• Compiled book lists and created bookmarks• Created displays• Acted as Librarian-in-Charge• Created training materials • Trained staff on available resources• Assisted with new software rollout• Managed ongoing staff picks displays• Coordinated digital collections lists• Prepared surveys and collected data on program impact• Acted as library liaison for Westerville Area Chamber of Commerce festival committee

Westerville, Ohio, United States

• Develop and host programs• Assist with storytime monitoring on Facebook Live• Conduct collections evaluations via a Diversity Audit and weeding of the Graphic Novel Supers collection• Cover Teen and Youth desks – assisting patrons with Reader’s Advisory, locating materials, placing holds, and account questions• Assist with subscription bundle processes

Pickerington, Ohio, United States

• Effective scheduling• Supervise a team of 8 Customer Service Assistants and Associates• Assist CS Manager with delegating activities, training staff, grant proposals, developing guidelines, et cetera• Conduct weekly hotspot maintenance• Maintenance of customer accounts through cleaning up missing information and formatting errors, making notes in customer accounts, managing fines/fees• Cover Youth and Reference desks as needed as well as working at the branch location as necessary• Co-host Teen Book Club• Conducted a focus group of teens to identify programming and library relationship building opportunities

Westerville, Ohio

• Supply ordering and distribution within department• Attend professional development conferences and events• Provide library account assistance and set-up• Circulation duties, such as processing returns and various on-desk tasks• Assist with author events as the volunteer lead, including set up and tear down

Sunbury, Ohio

$5.5M store at Columbus Tanger Outlet*Hiring and training*Offsite recruitment*Effective scheduling*Leading sales floor during manager on duty shifts*Expense and facilities management*Payroll*Operational efficiency

Columbus, Ohio

$4M store*Support and aid in sales growth and business metrics through optimal merchandise presentations, zone maintenance, and capitalizing on trends and customer interest products*Ordering and stock maintenance*Train and develop booksellers and cafe servers through consistent communication and feedback*Ensure timely and efficient completion of receiving and shelving daily receipts as well as maintain returns and customer orders*Assist with business development through accurate and timely processing of quotes/order requests and staging and shipping of orders*Event management including the process from ordering through selling and running events to returning unsold product, maintaining customer satisfaction, scheduling and promoting author events, and et cetera*Social Media Manager*Provide exceptional customer service*Maintain facility conditions by reviewing and placing work orders*Manage and monitor shrink through accurate completion and submission of all tracking and receiving paperwork

Columbus, Ohio Area

Certified Food Safety Manager$500K+ Cafe*Manage daily operations*Effective planning and ordering to maintain sales while also preparing for growth*Provide fast feedback to employees and coach to behaviors *Model selling behaviors and provide coaching in the moment*Drive results through an active selling culture and customer focus*Identify sales trends and opportunities*Monitor monthly inventory and waste completion and submission*Monitor and facilitate employee training*Ensure compliance with company standards and execution guidelines*Plan workload to maximize payroll budget

Columbus, Ohio Area

$7M store*Oversee project execution*Fulfill MOD duties which include opening and closing, cash handling, overseeing store operations, cascading information to employees Review applications and interview candidates*Resolve customer issues*Execute merchandise initiatives and optimize presentation*Coach employees on behaviors to improve performance and recognize successes*Train employees on merchandise execution and loss prevention

*Cross-promote YA books using social media sites*Coordinate convention participation*Organize signings and other book release events/appearances*Coordinate marketing materials*Organize and oversee promotional blog tours

Columbus, Ohio Area

$11M store*Develop and motivate a team of 20+ associates*Drive M.O.M. initiatives*Ensure associate empowerment*Maintain pricing accuracy as well as merchandise execution standards*Analyze reports and implement action plans quickly*Partner with members of management and district teams to ensure plans are executed thoroughly and new information is distributed*Communicate merchandise needs with management and district teams*Drive and exceed sales through exceptional customer service and knowledgeable associates*Conduct training with associates to build product knowledge and review new information as it is received

Columbus, Ohio Area

*Drive and exceed sales*Perform Executive In Charge duties*Analyze sales reports to determine business opportunities*Implement strategies to increase customer satisfaction and associate empowerment*Coach associates through fast feedback and recognition*Develop and motivate a team of 8 associates in selling and merchandising skills*Maintain selling floor presentation standards*Interview, train, and develop new hires

Columbus, Ohio Area

Lead of the fulfillment processes during rollout and through the first year. My responsibilities include:*Motivate a team in locating and shipping customer orders*Drive results*Organize workflow*Track and monitor productivity*Build partnerships*Identify opportunities*Ensure customer satisfaction

Columbus, Ohio Area

*Place new merchandise*Maintain selling floor presentation*Implement ZOGs*Teamwork*Ensure accurate pricing/signing*Assist with other store operations (markdowns, transfers, penny stock, damages, RTV's) *Successful inventory execution*Ensure displays set to standard

*Read and analyze manuscripts*Write reports detailing strong points and weaknesses*Identify inconsistencies and issues with language and grammar*Determine appropriateness for target market

Columbus, Ohio Area

*Order and replenish products*Ensure order accuracy*Special orders*Ensure accurate pricing*Create displays*Ensure sanitary department*Successful inventory execution*Implement ZOGs*Maintain Nutrition department and displays*Stock fresh product*Ensure product fulfillment*Ensure proper temperatures in freezers and refrigerators*Ensure sanitary department*Assist in other departments as needed*Teamwork*Ensure customer satisfaction

Master Of Library & Information Science - Mlis, Children And Youth Library Services

B.S, Business Administration And Management; 2011

A.A.B, Business Management

Activities and Societies: Phi Theta Kappa

Certificate, Accounting And Bookkeeping