• Oversees Employee Lifecycle (Job Change) and Master Data Management & Reporting operations for Greater China (China, Hong Kong and Taiwan).• Single Point of Contact (SPOC) for ELC and MDM & Reporting processes and matters.• Conduct frequent feedback and coaching.• Ensuring IDP of each team members are updated and communicated properly.• Implement proper performance management and perform employee Performance Review.• Ensuring executive KPIs and non-executive KPIs are fulfilled as per company standard requirements.

Responsible to support execution processes of Master Data Management & Reporting and Analytics. From MDM Rules, Organization Studio, Organization Maintenance, Reporting/dashboard, KPIs tracking, and Process Improvement.Key Duties and Responsibilities:• Ensuring data up to date and accuracy in Workday.• Support P&C partner during New Business Model or restructuring.• Ensuring all Global Executive KPIs are track properly.• Support business and P&C team to using PRISM for their respective report and dashboard.• Ensuring all Internal Control framework for MDM & Reporting are fulfill, and comply with all local rules, regulation including local legal regulation.• Build a strong stakeholder management especially with main local stakeholder which are: People&Culture, Talent Acquisition, Digital, Finance Operations.• Identify Continuous Improvement on the MDM processes (simplification, standardization, harmonization, and automation).

• Part of the pioneer team to set up Asia Pacific PeoplePulse Support Centre (PPSC) for PPG. • Accurately process transactions related to new hire, separations, leaves, employee status changes, Compensation & Benefits, salary changes, promotion/demotions, allowances, employee movements and other employee lifecycle events in Workday HCM platform.• Manage requests/cases in Servicenow to defined Service Level Agreement (SLA).• Create and update processes related documentation, employing functional knowledge as required.• Identify data quality issues and assist in root cause analysis and resolution.• Assist in testing Workday HCM upgrades, new system functionality and internal controls as required, and ensure adherence to implementing improved controls.• Provide assistance with internal and external audit requirements.• In-charge for knowledge transfer and on-the-job training for new team members.• Assist team members with problems, concerns, or questions.• Communicate questions, concerns or issues, and suggests resolutions to the management.• Participates in monthly management meetings, continuous improvement workshops/projects and other departmental responsibilities as assigned.• Handling ad-hoc reporting task (China Social Insurance report, leaves report, employee contract report, etc).

• Maintains Time & Attendance system to ensure accurate data for payroll processing and reporting.• Accurately handles processing of transactions related to time, attendance, leaves and overtime by using ServiceNow and SAP system.• Completes daily and weekly time analysis. Analyze and investigate each variance to ensure that all hours are accurate.• Works with local Timekeepers to update/change time data accordingly.• Gathers customer requirements and enhancements for the Time & Attendance system and writes up the specs/criteria of those changes.• Provides day to day feedback to management on timesheets and impacts.• Attend meetings and inform employees on information that helps prepare for future issues related to payroll discrepancies.• Adheres to departmental and organizational schedules deadlines for payroll cutoff.

• Accurately process transactions related to new hire, separations, leaves, employee status changes, Compensation & Benefits, salary changes, promotion/demotions, allowances, employee movements and other employee lifecycle events in Workday HCM platform.• Coordinate and integrate with local HR, external parties (vendors), other functions (IT, Finance, Legal, etc) to complete business processes.• Manage requests/cases in Salesforce to defined Service Level Agreement (SLA).• Assist with pre and post payroll run data validation processes.• Prepare monthly reports to Payroll and management.• Create and update processes related documentation, employing functional knowledge as required.• Ensure local operating procedures and documentations is maintained at all times.• Meet established Quality and Key Performance Metrics.• Conduct data quality reviews, monitor and correct processing errors.• Identify data quality issues and assist in root cause analysis and resolution.• Assist in testing Workday HCM upgrades, new system functionality and internal controls as required, and ensure adherence to implementing improved controls.• Provide assistance with internal and external audit requirements.• In-charge for knowledge transfer and on-the-job training for new team members.• Assist team members with problems, concerns, or questions.• Communicate questions, concerns or issues, and suggests resolutions to the management.• Participates in monthly management meetings, continuous improvement workshops/projects and other departmental responsibilities as assigned.

• Accurately handles inquiries from Employees, Internal Business Partners as well as External Business Contacts via phone or E-mail.• Provide quality customer service, appropriate levels of troubleshooting and problem solving to queries related to HR systems and employee data related queries.• Coordinate with Business Partners and team members to ensure accuracy of data prior to resolving inquiries.• Meet established Quality and Key Performance Metrics.• Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.• Research routine to complex questions and problems to provide appropriate responses or escalate as appropriate.• Accurately logs-in all requests/cases by using Salesforce as a primary case management tool.• Handling sensitive and/or confidential information of employees.• Work effectively in a team environment with general direction while providing support to peers.• Participates in continuous improvement workshops/projects and other departmental responsibilities as assigned.

• Mortgage collection, banking operation, customer services, financial consultation, etc.• Weekly and monthly reporting to management. • Monthly Delinquency notices. • Processing monthly credit memos and financial reporting.• Manage high volume of inbound/outbound phone calls to delinquent customers.• Manage customers on the shutdown report.• Reconcile customer disputes pertaining outstanding balance payments that are due.• Provide excellent and considerate customer service to dealers and sales.• Internal and External customer interface.• Participate in team planning meetings. • Meet defined department goals and activity metrics.