Ray Chronister Email & Phone Number

Baltimore, Maryland Area

Baltimore, Maryland Area

• Providing technical resources and expertise to customer for installation, upgrades and migrations of BlackBerry’s Enterprise Mobile Management, solution, Document / Data DLP solution and Mobile Voice solution• Data Loss Prevention (DLP) - to stop sensitive data from getting out of your organization, Data and Document tagging, endpoint or network based solution, Whitelisted Applications• Manage a team of Solutions Engineers supporting the BlackBerry EMM solution, Voice solution and Document / Data DLP solution• Setup and configure DLP solution as an end-point based or network based solution • Review and approval all design and deployment of proposed solution for DLP as an end point based or network based solution for Enterprise Mobility Management, Mobile Device Management and System Monitoring Software solutions• Software Monitoring of Application servers in the network to proactively mitigate outages by monitoring critical system files• Control documents on mobile devices and set DLP policies to automatically block, justify or automatically encrypt sensitive data in or attached to email, or files moved to removable drives or cloud storage • 10+ years Product Management, Product Development, providing technical assistance in face to face meetings with customers for marketing and sales for the wireless industry • Developed a comprehensive product training curriculum for internal and external customers and partners across US that became the basis for partner certification• Knowledgeable in IP Networking, DHCP, DNS routing, TCP/IP, HTTP, HTML, Cisco and Juniper firewalls and VPN security setup• Managing customer incidents and serious/critical escalations ensuring maximum customer satisfaction • Lead regular reviews of new products, new features and functionality and security advancements to increase productivity and security• Principal technical contact for Sales support, development/testing teams, senior management, partners and customers

Baltimore, Maryland Area

• Owned the principal solution design, configuration, training, testing and deployment of Mobile Voice Solution to customers• Coordinating with technical teams, partner and customer to ensure all components fit and work effectively• Project managing all BlackBerry and customer led activities to deliver a solution to customer requirements • Providing technical expertise to internal sales teams and partners to optimize sales opportunities• Liaising with development team to write user stories achieving improved BlackBerry Mobile Voice Solution System features• Working with BlackBerry Mobile Voice Solution customers to review and resolve missing features for an improved service• Providing technical support and troubleshooting to customers and BlackBerry partners using WireShark• Reviewing customer UCC business plans regularly to optimize additional revenue opportunities• Managing customer incidents and serious/critical escalations ensuring maximum customer satisfaction• Delivering training on the BlackBerry Enterprise Solution and WireShark to customers and partners • Leading regular service and incident reviews with customer technical contacts, and presenting reports

Baltimore, Maryland Area

• Solutions Engineer designing and installing ISDN Contact Centers for customers with ISDN service• Installation of server and desktop hardware as well as installation of application software on the desktop• Supported IVR applications integrated into the Contact Center and stand alone IVR applications

Fairfax Va

• Sr. Solutions Engineer supporting Octel Voicemail Platforms• Octel's Unified Communication Platform for Visual Voicemail• Central Office based integration link for Centrex customers• Integration and installation of Octel systems for PBX based solutions